Sort by:
In this fable of organizational transformation, bestselling authors of The Serving Leader John Stahl-Wert and Ken Jennings providzqe a clear and actionable model for addressing one of the most pressing challenges every leader faces: how to move employees from compliance to engagement.
For leaders, facilitators, social change agents, and anyone charged with convening groups, Baldwin and Linnea offer a foundational guide to circle process, the simple yet profound practice through which people sit within a negotiated social frame that fosters clear speaking, compassionate listening, and the making of well-grounded decisions.
A renowned researcher takes readers inside the hunt for Wall Street's biggest frauds, revealing the forensic techniques that catch corporate criminals in the act.
The world of business runs on trust, but that trust is routinely broken. From stock market manipulation to accounting fraud, corporate executives and Wall Street insiders find endless, creative ways to cheat the system. With engaging stories and compelling data analysis, Erik Lie reveals how these schemes work and how to catch them.
Through real cases such as Martha Stewart's insider trading, Bernie Madoff's Ponzi scheme, and the LIBOR rate-fixing scandal, readers will learn the following:
• Two powerful methods for detecting systematic fraud using data
• How cheaters leave behind telltale statistical patterns
• Why some of Wall Street's biggest frauds persisted for years despite red flags
• The role of whistleblowers, journalists, and researchers in exposing deception
Packed with intriguing examples and whimsical illustrations, this eye-opening guide shows how anyone can help expose corporate misconduct hiding in plain sight.
The world of business runs on trust, but that trust is routinely broken. From stock market manipulation to accounting fraud, corporate executives and Wall Street insiders find endless, creative ways to cheat the system. With engaging stories and compelling data analysis, Erik Lie reveals how these schemes work and how to catch them.
Through real cases such as Martha Stewart's insider trading, Bernie Madoff's Ponzi scheme, and the LIBOR rate-fixing scandal, readers will learn the following:
• Two powerful methods for detecting systematic fraud using data
• How cheaters leave behind telltale statistical patterns
• Why some of Wall Street's biggest frauds persisted for years despite red flags
• The role of whistleblowers, journalists, and researchers in exposing deception
Packed with intriguing examples and whimsical illustrations, this eye-opening guide shows how anyone can help expose corporate misconduct hiding in plain sight.
"What might happen," John Izzo writes, "if we began to think of innocence as a quality we bring to our lives, a perspective and a way of looking at the world, which is not replaced by experience but which influences our experience? When we choose innocence as a frame to experience the world, the qualities of hope, idealism, openness, and faith nurture the experience of wonder and joy in our lives."
In the tradition of Robert Fulgham and Richard Carlson, Izzo uses his experiences as a son, husband, father, employee, minister, author and corporate speaker to inspire readers to see the world from this new, rejuvenating perspective. Chapters with titles like Full Speed Ahead In The Wrong Direction, Choose Your Glasses Carefully, Getting Past Your Expiration Date, The Burned-Out Buddha and The Power of Not Now explore how to reclaim our innocence in four realms --- daily life, faith, work, and relationships.
"It is not that experience should not shape our idealism", Izzo tells us. "In fact, our initial innocence must be shaped by our experiences. To hold on to our innocence is a life long process and it is our ability to foster the quality of innocence that continues to bring us to the edge of what is possible in our lives and in our communities. That we may choose innocence and idealism while incorporating the harder experiences of living is the core premise of this book."
Both practical and inspiring, Second Innocence combines wonderful stories with an inspiring philosophy to help us maintain our idealism and enthusiasm throughout our lives.
In the tradition of Robert Fulgham and Richard Carlson, Izzo uses his experiences as a son, husband, father, employee, minister, author and corporate speaker to inspire readers to see the world from this new, rejuvenating perspective. Chapters with titles like Full Speed Ahead In The Wrong Direction, Choose Your Glasses Carefully, Getting Past Your Expiration Date, The Burned-Out Buddha and The Power of Not Now explore how to reclaim our innocence in four realms --- daily life, faith, work, and relationships.
"It is not that experience should not shape our idealism", Izzo tells us. "In fact, our initial innocence must be shaped by our experiences. To hold on to our innocence is a life long process and it is our ability to foster the quality of innocence that continues to bring us to the edge of what is possible in our lives and in our communities. That we may choose innocence and idealism while incorporating the harder experiences of living is the core premise of this book."
Both practical and inspiring, Second Innocence combines wonderful stories with an inspiring philosophy to help us maintain our idealism and enthusiasm throughout our lives.
The international bestseller that's transformed more than half a million lives returns with new tools for thriving in the digital age through the power of better questions.
Discover how the proven Choice Map framework and Question Thinking methodology drive breakthrough results in business leadership, workplace culture transformation, and team performance across all organizational levels.
In this updated fifth edition, Dr. Marilee Adams shares powerful Question Thinking tools that help shift from a limiting Judger mindset to an expansive Learner perspective.
Through an engaging business fable following manager Ben Knight’s workplace transformation journey, readers learn to recognize when they’re trapped in the Judger Pit of blame, stress, and limitation—and how to escape using the revolutionary Choice Map visual framework. This proven decision-making tool illustrates exactly how different questions lead to dramatically different leadership outcomes and workplace results.
This expanded edition includes the following new material:
Discover how the proven Choice Map framework and Question Thinking methodology drive breakthrough results in business leadership, workplace culture transformation, and team performance across all organizational levels.
In this updated fifth edition, Dr. Marilee Adams shares powerful Question Thinking tools that help shift from a limiting Judger mindset to an expansive Learner perspective.
Through an engaging business fable following manager Ben Knight’s workplace transformation journey, readers learn to recognize when they’re trapped in the Judger Pit of blame, stress, and limitation—and how to escape using the revolutionary Choice Map visual framework. This proven decision-making tool illustrates exactly how different questions lead to dramatically different leadership outcomes and workplace results.
This expanded edition includes the following new material:
- A new chapter on how to use AI with Question Thinking ethically and for the common good
- All new practical tools based on the latest emotional intelligence research
- Fresh insights for applying these principles in a technology-driven world
“Chad Ford reminds us that humanity lies within all of us, and although conflict is everywhere in today's world, we have the tools we need to overcome obstacles and to thrive. This is a fantastic, timely book that I highly recommend."
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
Master coach and former International Coach Federation President Marcia Reynolds helps high-achieving women who may feel frustrated and restless embrace their "wandering" impulses and come to peace with their desire for something more.
From a top scholar and corporate executive comes a new vision for leadership; the days of top-down management are numbered, but the potential for peer-to-peer leadership is limitless.
Two distinguished scholars offer eight steps to help organizations discover and embrace an authentic higher purpose-something that will dramatically improve every aspect of any enterprise, including the bottom line.
Managers are taught that employees are self-interested and work resistant, so they create systems of control to combat these expectations. The result? These gloomy assumptions become self-fulfilling prophecies, workforces tend to underperform and resist control, and managers undermine their own effectiveness in a vicious cycle.
But when an authentic higher purpose permeates business strategy and decision-making, the cycle is broken. Employers and employees fully engage, become proactive contributors to purpose, and exceed expectations. Long-term economic benefits follow.
Robert E. Quinn and Anjan J. Thakor offer a new logic that builds on the assumptions of economics and opens a new path to clearly identifying an organization's higher purpose and integrating it with the organization's strategy. They offer a practical and counterintuitive eight-step approach to articulating higher purpose and show how to weave it into the fabric of the organization.
Managers are taught that employees are self-interested and work resistant, so they create systems of control to combat these expectations. The result? These gloomy assumptions become self-fulfilling prophecies, workforces tend to underperform and resist control, and managers undermine their own effectiveness in a vicious cycle.
But when an authentic higher purpose permeates business strategy and decision-making, the cycle is broken. Employers and employees fully engage, become proactive contributors to purpose, and exceed expectations. Long-term economic benefits follow.
Robert E. Quinn and Anjan J. Thakor offer a new logic that builds on the assumptions of economics and opens a new path to clearly identifying an organization's higher purpose and integrating it with the organization's strategy. They offer a practical and counterintuitive eight-step approach to articulating higher purpose and show how to weave it into the fabric of the organization.
In this groundbreaking new guide to building peace, international ambassador Uri Savir exposes the deadly ironies and anachronisms in contemporary efforts to solve global conflicts, and they present a radical new model for modernizing our efforts to build real and lasting peace, from the ground up.
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
A vivid depiction and real-world example of the personal and institutional impact of the Arbinger Insititute's transformative ideas (Leadership and Self-Deception; 1.4 million copies sold) within a healthcare organization--The Plum Healthcare Group nursing homes. In general, nursing homes are scorned healthcare institutions--but it was in these transformed Plum homes that Kimberly White discovered a new way of "seeing" people and underwent her own personal transformation. Both Plum and White shifted their perspective and mindset based on their adoption of The Arbinger Institute's basic principles.
Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too.
Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too.
In Values-Driven Business, Ben & Jerry's co-founder Ben Cohen and Social Venture Network chair Mal Warwick team up to provide you with a way to run your business for profit and personal satisfaction. This practical, down-to-earth book details every step in the process of creating and managing a business that will reflect your personal values, not force you to hide them.
"We had no vehicle. We didn't know how or if we could continue heading south. I was in a vast, seemingly endless desert. I didn't know when or if we'd make it to the other side. I didn't even know where the other side was. It wasn't in Algeria. I knew that much. Was it in Niger? Where does the Sahara actually end?"
We live in a culture, Donahue writes, which loves "climbing mountains." We want to see the peak, map out a route, and follow it to the top. Sometimes this approach works, but not always, particularly when we are enduring a personal crisis-divorce, job loss, addiction, illness, or death. We may not know exactly where we are going, how to get there, or even how we'll know we've arrived.
And it's not just in times of crisis. There are many deserts in our lives, situations with no clear paths or boundaries. Finding a job is usually a mountain, but changing careers can be a desert. Having a baby is a mountain, especially for the mom. But raising a child is a desert. Battling cancer is a mountain. Living with a chronic illness is a desert.
In the desert, we need to follow different rules than we follow when conquering a mountain. We need to be more intuitive, more patient, more spontaneous. Donahue outlines six "rules of desert travel" that will help us discover our direction by wandering, find our own personal oases, and cross our self-imposed borders.
"The sun appears like a silent explosion, a slow motion fireworks display dazzling the volcanic crags of the Hoggar. I stand up and walk to the path and begin descending to Klaus' car. I've made my decision. Tallis and I will travel, somehow, to Agadez. I don't have a logical explanation for my decision or a plan to get to the last oasis. I know I am on the right journey-I am following my compass."
Shifting Sands shows us how to slow down, reflect, and embrace the changes of life graciously, naturally, and courageously.
We live in a culture, Donahue writes, which loves "climbing mountains." We want to see the peak, map out a route, and follow it to the top. Sometimes this approach works, but not always, particularly when we are enduring a personal crisis-divorce, job loss, addiction, illness, or death. We may not know exactly where we are going, how to get there, or even how we'll know we've arrived.
And it's not just in times of crisis. There are many deserts in our lives, situations with no clear paths or boundaries. Finding a job is usually a mountain, but changing careers can be a desert. Having a baby is a mountain, especially for the mom. But raising a child is a desert. Battling cancer is a mountain. Living with a chronic illness is a desert.
In the desert, we need to follow different rules than we follow when conquering a mountain. We need to be more intuitive, more patient, more spontaneous. Donahue outlines six "rules of desert travel" that will help us discover our direction by wandering, find our own personal oases, and cross our self-imposed borders.
"The sun appears like a silent explosion, a slow motion fireworks display dazzling the volcanic crags of the Hoggar. I stand up and walk to the path and begin descending to Klaus' car. I've made my decision. Tallis and I will travel, somehow, to Agadez. I don't have a logical explanation for my decision or a plan to get to the last oasis. I know I am on the right journey-I am following my compass."
Shifting Sands shows us how to slow down, reflect, and embrace the changes of life graciously, naturally, and courageously.
Previous editions of Affluenza described the early symptoms of the disease that led to a nearly fatal shutdown of all our financial systems in 2008. This new edition puts more focus on the behavior changes we need to make to be certain that the Great Recession does not become a prelude to something worse.