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The authors of the classic bestseller The Leadership Challenge bring their expertise to higher education, offering five practices that can make any college or university leader into an exemplary leader.

Drawing on the same pioneering research that formed the foundation of their classic bestseller The Leadership Challenge (over 2.7 million copies sold), James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education—faculty, administration, library services, career counseling, auxiliary services, campus safety, and more. It's about the behaviors that leaders, regardless of their position, use to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards.

Kouzes and Posner tell the leadership story from the inside and move outward, describing it first as a personal journey and then as mobilizing others to want to do things they have never done before. The Five Practices of Exemplary Leadership is the operating system for this adventure. Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one.

A core theme that weaves its way through all the chapters is that, whether it's one to one or one to many, leadership is a relationship between those who aspire to lead and those who choose to follow. We need leaders who can unite us and ignite us. This book lights the way.

Business communication expert and bestselling author Dianna Booher shares practical wisdom on how to write effective emails that get results and how to organize documents to gain control and increase your productivity.

Today, most business writing is email writing. We handle even our most important customer transactions, internal operations, and supplier partnerships solely by email.

Yet many of us still struggle to write emails that get results. And we often are so overwhelmed by the sheer volume of emails that we feel as though we're in email jail!

How we handle email has a large impact on the trajectory of our career. Emails can build or destroy credibility, clarify or confuse situations for our coworkers and customers, and reduce or increase security risks and legal liabilities. This book will help you master your emails and stand out as a clear, credible communicator. After all, clear, credible communicators become leaders in every industry.

With more than three decades of experience analyzing emails across various industries for corporate clients, Booher offers guidance on how to identify and stop email clutter so you can increase productivity while improving communication flow. In this book, you will learn how to:

• Compose actionable emails quickly by following Booher's philosophy of Think First, Draft Fast, and Edit Last 
• Write concise emails that get read so you get a quick response
• Organize a commonsense file storage system that helps you find documents and emails quickly to attach and send
• Present a professional image when you email prospects, customers, and coworkers
• Be aware of legal liabilities and security risks as you send and receive email

Business communication expert and bestselling author Dianna Booher shares practical wisdom on how to write effective emails that get results and how to organize documents to gain control and increase your productivity.

Today, most business writing is email writing. We handle even our most important customer transactions, internal operations, and supplier partnerships solely by email.

Yet many of us still struggle to write emails that get results. And we often are so overwhelmed by the sheer volume of emails that we feel as though we're in email jail!

How we handle email has a large impact on the trajectory of our career. Emails can build or destroy credibility, clarify or confuse situations for our coworkers and customers, and reduce or increase security risks and legal liabilities. This book will help you master your emails and stand out as a clear, credible communicator. After all, clear, credible communicators become leaders in every industry.

With more than three decades of experience analyzing emails across various industries for corporate clients, Booher offers guidance on how to identify and stop email clutter so you can increase productivity while improving communication flow. In this book, you will learn how to:

• Compose actionable emails quickly by following Booher's philosophy of Think First, Draft Fast, and Edit Last 
• Write concise emails that get read so you get a quick response
• Organize a commonsense file storage system that helps you find documents and emails quickly to attach and send
• Present a professional image when you email prospects, customers, and coworkers
• Be aware of legal liabilities and security risks as you send and receive email

Firms that restructure through downsizing are not more profitable than those that don't, and often end up hurting themselves in the long run. Responsible Restructuring draws on the results of an eighteen-year study of S&P 500 firms to prove that it makes good business sense to restructure responsibly-to avoid downsizing and instead regard employees as assets to be developed rather than costs to be cut. Wayne Cascio explodes thirteen common myths about downsizing, detailing its negative impact on profitability, productivity, quality, and on the morale, commitment, and even health of survivors. He uses real-life examples to illustrate successful approaches to responsible restructuring used by companies such as Charles Schwab, Compaq, Cisco, Motorola, Reflexite, and Southwest Airlines. And he offers specific, step-by-step advice on what to do-and what not to do-when developing and implementing a restructuring strategy that, unlike layoffs, leaves the organization stronger and better able to face the challenges ahead.

Firms that restructure through downsizing are not more profitable than those that don't, and often end up hurting themselves in the long run. Responsible Restructuring draws on the results of an eighteen-year study of S&P 500 firms to prove that it makes good business sense to restructure responsibly-to avoid downsizing and instead regard employees as assets to be developed rather than costs to be cut.
Wayne Cascio explodes thirteen common myths about downsizing, detailing its negative impact on profitability, productivity, quality, and on the morale, commitment, and even health of survivors. He uses real-life examples to illustrate successful approaches to responsible restructuring used by companies such as Charles Schwab, Compaq, Cisco, Motorola, Reflexite, and Southwest Airlines. And he offers specific, step-by-step advice on what to do-and what not to do-when developing and implementing a restructuring strategy that, unlike layoffs, leaves the organization stronger and better able to face the challenges ahead.

Can Finance Save the World?
Regaining Power over Money to Serve the Common Good

Just as Thomas Piketty offered a sweeping critique and progressive reassessment of capitalism, former World Bank Group chief financial officer Bertrand Badré looks at the destructive role finance played in the global economic crisis of 2007–2008 and offers a bold prescription for making it a force for good.

Badré says that finance is inherently neither good nor bad. It's just a tool—the most powerful tool on earth. Used correctly, it can be at the heart of the way we address many of the world's biggest problems, ranging from climate change to the eradication of poverty to building much-needed infrastructure. He describes innovations in financial tools and approaches that are already happening around the world and looks at the role regulation can play in channeling the power of finance in a positive direction. He details options for strengthening international cooperation for financial stability and prosperity and overcoming the blinkered nationalism currently on the rise. And he tells what is working and what needs to change in financing the sustainable development of the world.

This book is rich with practical examples, some developed by Badré himself. For instance, he describes how at the World Bank he devised an innovative way to use insurance, a financial tool rarely considered in international development, to buttress fragile emerging economies against natural disasters and pandemics. Initiatives like these show that, as Badré writes, “when controlled and used intelligently, with benevolence and inventiveness, finance can accomplish great things.”

Can Finance Save the World?
Regaining Power over Money to Serve the Common Good

Just as Thomas Piketty offered a sweeping critique and progressive reassessment of capitalism, former World Bank Group chief financial officer Bertrand Badré looks at the destructive role finance played in the global economic crisis of 2007–2008 and offers a bold prescription for making it a force for good.

Badré says that finance is inherently neither good nor bad. It's just a tool—the most powerful tool on earth. Used correctly, it can be at the heart of the way we address many of the world's biggest problems, ranging from climate change to the eradication of poverty to building much-needed infrastructure. He describes innovations in financial tools and approaches that are already happening around the world and looks at the role regulation can play in channeling the power of finance in a positive direction. He details options for strengthening international cooperation for financial stability and prosperity and overcoming the blinkered nationalism currently on the rise. And he tells what is working and what needs to change in financing the sustainable development of the world.

This book is rich with practical examples, some developed by Badré himself. For instance, he describes how at the World Bank he devised an innovative way to use insurance, a financial tool rarely considered in international development, to buttress fragile emerging economies against natural disasters and pandemics. Initiatives like these show that, as Badré writes, “when controlled and used intelligently, with benevolence and inventiveness, finance can accomplish great things.”

Calling is natural. We all possess it. It needs only to uncovered, not
discovered. Whistle While You Work makes the uncovering process inspiring and fun. Featuring a unique “Calling Card” exercise—a powerful way to put the whistle in your work—it is a liberating and practical guide that will help you find work that is truly satisfying, deeply fulfilling, and consistent with your deepest values.

Richard Leider and David Shapiro combine straightforward advice for how you can discover your calling with dozens of inspiring stories featuring individuals who have found—or are in the process of finding—theirs. Most importantly, they provide an inspiring, effective, and entertaining guide to discovering the work you were born to do. It will equip you to see a clear picture of what your right work is and what to do with your limited time here on Earth.

Everyone wants to live a life that enables them to make the most of their unique gifts, interests, and passions-to find their true calling, the work they were born to do. Whistle While You Work is a liberating guide that uses powerful stories and exercises to help readers find truly satisfying, fulfilling work consistent with their deepest values. The authors combine a thoughtful and practical discussion about calling with examples showing how to apply these ideas to one's life. They mix in dozens of inspiring stories featuring individuals who have found, or are in the process of finding, their calling with straightforward advice and suggestions on how to discover one's calling. Most importantly, they provide readers with a solid path for embracing calling, a subject usually addressed abstractly in a useful, fun, and systematic way. Through a unique Calling Card exercise that features a guided exploration of 52 "natural preferences" -- such as Advancing Ideas, Doing the Numbers, Building Relationships, Performing Events -- the book gives readers a new way to detect and reflect on the core of their life's work. By using this and other tools in the book, readers develop their own answers to three critical questions: What gift do I naturally give to others? What gift do I most enjoy giving to others? What gift have I most often given to others? In answering those questions, they will reveal to themselves their calling-and ultimately move toward new realms of success and fulfillment. Whistle While You Work is an inspiring, effective, and entertaining approach to discovering one's calling. It will equip all of us with the mind-set, stories, coaching, and, perhaps most importantly, the hope we need to find our way ahead-and see a clear picture of what our right work is and what to do with our limited time here on Earth.

“Health care is not failing but succeeding, expensively, and we don't want to pay for it. So the administrations, public and private alike, intervene to cut costs, and herein lies the failure.”

In this sure-to-be-controversial book, leading management thinker Henry Mintzberg turns his attention to reframing the management and organization of health care.

The problem is not management per se but a form of remote-control management detached from the operations yet determined to control them. It reorganizes relentlessly, measures like mad, promotes a heroic form of leadership, favors competition where the need is for cooperation, and pretends that the calling of health care should be managed like a business.

“Management in health care should be about dedicated
and continuous care more than interventionist and episodic cures.”

This professional form of organizing is the source of health care's great strength as well as its debilitating weakness. In its administration, as in its operations, it categorizes whatever it can to apply standardized practices whose results can be measured. When the categories fit, this works wonderfully well. The physician diagnoses appendicitis and operates; some administrator ticks the appropriate box and pays. But what happens when the fit fails—when patients fall outside the categories or across several categories or need to be treated as people beneath the categories or when the managers and professionals pass each other like ships in the night?

To cope with all this, Mintzberg says that we need to reorganize our heads instead of our institutions. He discusses how we can think differently about systems and strategies, sectors and scale, measurement and management, leadership and organization, competition and collaboration.

“Market control of health care is crass, state control is crude, professional control is closed. We need all three—in their place.”

The overall message of Mintzberg's masterful analysis is that care, cure, control, and community have to work together, within health-care institutions and across them, to deliver quantity, quality, and equality simultaneously.

“Health care is not failing but succeeding, expensively, and we don't want to pay for it. So the administrations, public and private alike, intervene to cut costs, and herein lies the failure.”

In this sure-to-be-controversial book, leading management thinker Henry Mintzberg turns his attention to reframing the management and organization of health care.

The problem is not management per se but a form of remote-control management detached from the operations yet determined to control them. It reorganizes relentlessly, measures like mad, promotes a heroic form of leadership, favors competition where the need is for cooperation, and pretends that the calling of health care should be managed like a business.

“Management in health care should be about dedicated
and continuous care more than interventionist and episodic cures.”

This professional form of organizing is the source of health care's great strength as well as its debilitating weakness. In its administration, as in its operations, it categorizes whatever it can to apply standardized practices whose results can be measured. When the categories fit, this works wonderfully well. The physician diagnoses appendicitis and operates; some administrator ticks the appropriate box and pays. But what happens when the fit fails—when patients fall outside the categories or across several categories or need to be treated as people beneath the categories or when the managers and professionals pass each other like ships in the night?

To cope with all this, Mintzberg says that we need to reorganize our heads instead of our institutions. He discusses how we can think differently about systems and strategies, sectors and scale, measurement and management, leadership and organization, competition and collaboration.

“Market control of health care is crass, state control is crude, professional control is closed. We need all three—in their place.”

The overall message of Mintzberg's masterful analysis is that care, cure, control, and community have to work together, within health-care institutions and across them, to deliver quantity, quality, and equality simultaneously.

Too many organizations today play follow the leader: the commander articulates a "vision" and people uncritically go along with it. But this style of leadership is ultimately ineffective and even dangerous. It hampers people's ability to anticipate and react to changing circumstances. And if the leader's vision is flawed, the entire organization will suffer. In Real Leadership, Dean Williams argues that the true task of the leader is to get people to face the reality of any situation themselves and develop strategies to deal with problems or take advantage of opportunities. Leaders who are responsible with their power and authority don't dictate; they help people determine what shifts in their values, habits, practices and priorities will be needed to accommodate changing conditions and new demands. Williams details how to apply this new approach to six different challenges that every organization faces. Throughout, he uses examples from his own experiences--working with organizations as diverse as the government of Singapore, Aetna Life and Casualty, and the nomadic Penan tribe in Borneo--as well as historical examples and the insights gleaned from his many interviews with presidents, prime ministers, and business leaders to demonstrate the practical application of real leadership in the real world. At a time when so many "visionary" leaders have led their organizations to disaster, Real Leadership offers a needed, proven alternative.

Too many organizations today play follow the leader: the commander articulates a “vision” and people uncritically go along with it. But this type of leadership—what Dean Williams calls "counterfeit leadership"—generates an unhealthy dependence on an authority figure and relies on dominance, control, and group seduction to get things done. By hampering people's ability to anticipate and react to changing circumstances, it creates a self-limiting cycle. And if the leader's vision is flawed, the entire organization suffers.

The true task of a leader, Williams argues, is to get people to face the reality of any situation themselves and develop strategies to deal with problems or take advantage of opportunities. Real leaders don't dictate; they help people face their challenges and make adjustments in their values, habits, practices, and priorities to ensure the enterprise is given its best chance to succeed.

Williams details how to apply this new approach to the challenges every organization or community faces. Throughout, he demonstrates the practical application of real leadership in the real world through examples from his own experiences working with organizations as diverse as the government of Singapore, Aetna Life and Casualty, and the nomadic Penan tribe in Borneo, as well as historical examples and the insights gleaned from his many interviews with presidents, prime ministers, and business leaders. At a time when so many “visionary” leaders have led their organizations to disaster, Real Leadership offers a needed, proven alternative.

Matt James is in trouble. Recently promoted to head his division, he's delivered two years of divisional losses in clients, market share, and profits. He knows his workers are talented and creative, but they don't respond to his efforts to lead them, and he's on the brink of being fired. In desperation, he reaches out to an old mentor, David Butler, who now works with wild mustang horses and hard-to-place foster children on a ranch in Colorado. David agrees to work with his former student but only on the condition that Matt comes to him—to the ranch. Matt has no idea what the ranch could possibly have to do with his problems, but David assures him that if he spends some time there, he'll learn exactly what he needs to know.

Through David's unorthodox tutelage, Matt discovers that leaders who succeed in engaging their workers do so because they see their day-to-day work as an opportunity to build an organizational culture of engagement. The engagement model is illuminated as Matt comes to understand its components piece by piece—and ultimately discovers how to engage those on his team and in his life.

In this inspiring leadership fable, John Stahl-Wert and Ken Jennings draw on their years of experience as consultants and chief executives, as well as on findings from Gallup's groundbreaking Q12 survey of 4 million workers from 360,000 workgroups, to lay out an innovative leadership model that will turn employees from dutiful drones to committed contributors. But Ten Thousand Horses is also a story of personal transformation. Beyond specific practices and techniques, Matt must learn a whole new way of relating to his employees—because, as he discovers, leading an engaged workforce is as much about who you are as what you do.

Matt James is in trouble. Recently promoted to head his division, he has delivered two years of divisional losses in clients, market share, and profits. He knows his workers are talented and creative, but they don't respond to his efforts to lead them, and he's on the brink of being fired. In desperation, he reaches out to an old mentor, David Butler, who now works with wild mustang horses and hard-to-place foster children on a ranch in Colorado. David agrees to work with his former student but only on the condition that Matt comes to him--to the ranch. Matt has no idea what the ranch could possibly have to do with his problems, but David assures him that if he spends some time there, he'll learn exactly what he needs to know. Through David's unorthodox tutelage, Matt discovers that leaders who succeed in engaging their workers do so because they see their day-to-day work as an opportunity to build an organizational culture of engagement. The engagement model is illuminated as Matt comes to understand its components piece by piece--and ultimately discovers how to engage those on his team and in his life. In this inspiring leadership fable, John Stahl-Wert and Ken Jennings draw on their years of experience as consultants and chief executives, as well as on findings from Gallup's groundbreaking Q12 survey of 4 million workers from 360,000 workgroups, to lay out an innovative leadership model that will turn employees from dutiful drones to committed contributors. But Ten Thousand Horses is also a story of personal transformation. Beyond specific practices and techniques, Matt must learn a whole new way of relating to his employees--because, as he discovers, leading an engaged workforce is as much about who you are as what you do.

How to develop a growth mindset, with practical tools to reach your financial goals from the self-development expert and bestselling author of Eat that Frog!

Discover the 32 laws that have helped self-made millionaires with successful goal setting, time management, money saving, and financial investments.

Legendary author and motivational speaker Brian Tracy returns with a series of 32 immutable laws, each one key to developing a mindset necessary for success—while also delivering practical, proven methods and techniques to double and even triple your income.

Spread across a structured two-part framework, this book supplies readers the laws that helped Tracy and other self-made millionaires achieve their success. Inside, you'll learn:

• 32 foundational laws necessary for a growth mindset
• Step-by-step processes for putting the laws into practice
• How to move past self-limiting beliefs
• A time-tested system for setting and attaining goals
• Strategies for saving money and investing in your future
• And more

Achieving financial freedom can seem daunting. But by using the lessons and exercises contained in this book, you too can harness the laws of money and success to reach your full potential.

How to develop a growth mindset, with practical tools to reach your financial goals from the self-development expert and bestselling author of Eat that Frog!

Discover the 32 laws that have helped self-made millionaires with successful goal setting, time management, money saving, and financial investments.

Legendary author and motivational speaker Brian Tracy returns with a series of 32 immutable laws, each one key to developing a mindset necessary for success—while also delivering practical, proven methods and techniques to double and even triple your income.

Spread across a structured two-part framework, this book supplies readers the laws that helped Tracy and other self-made millionaires achieve their success. Inside, you'll learn:

• 32 foundational laws necessary for a growth mindset
• Step-by-step processes for putting the laws into practice
• How to move past self-limiting beliefs
• A time-tested system for setting and attaining goals
• Strategies for saving money and investing in your future
• And more

Achieving financial freedom can seem daunting. But by using the lessons and exercises contained in this book, you too can harness the laws of money and success to reach your full potential.

Based on interviews with 48 executives in a variety of industries, The Moral Advantage describes the many distinct ways that morality contributes to business success. Some of these ways are familiar (following ethical codes, for example), whereas others, such as unleashing the powers of moral imagination, have received little or no attention. Damon details precisely how these business leaders applied their moral sense to strengthen their businesses. For some, it was a matter of directly extrapolating a new business concept from a moral (and often spiritual) worldview. For others, it was a sensitivity to what consumers needed and a determination to respond effectively to that. For yet others, it was a commitment to a caring and ethical manner of doing business that required inventive approaches to organizing employees. But in every case, Damon shows that it was by adhering firmly to a personal moral code that these men and women ultimately triumphed. All too many people view business as a ruthless, dog-eat-dog world where only the pitiless survive. Recent scandals in the corporate world have reinforced this cynical view. Men and women in business today need a roadmap showing them how to achieve success on the high road. The Moral Advantage provides that roadmap.