Sort by:
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)
Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.
Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.
Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)
Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.
Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.
Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
John Hope Bryant, successful self-made businessman and founder of the nonprofit Operation HOPE, says business and political leaders are ignoring the one force that could truly re-energize the stalled American economy: the poor. If we give poor communities the right tools, policies, and inspiration, he argues, they will be able to lift themselves up into the middle class and become a new generation of customers and entrepreneurs.
Raised in poverty-stricken, gang-infested South Central Los Angeles, Bryant saw firsthand how our institutions have abandoned the poor. He details how business loans, home loans, and financial investments have vanished from their communities. After decades of deprivation, the poor lack bank accounts, decent credit scores, and any real firsthand experience of how a healthy free enterprise system functions.
Bryant radically redefines the meaning of poverty and wealth. (It's not just a question of finances; it's values too.) He exposes why attempts to aid the poor so far have fallen short and offers a way forward: the HOPE Plan, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Fully 70 percent of the American economy is driven by consumer spending, but more and more people have too much month at the end of their money. John Hope Bryant aspires to “expand the philosophy of free enterprise to include all of God's children” and create a thriving economy that works not just for the 1 percent or even the 99 percent but for the 100 percent. This is a free enterprise approach to solving the problem of poverty and raising up a new America.
Raised in poverty-stricken, gang-infested South Central Los Angeles, Bryant saw firsthand how our institutions have abandoned the poor. He details how business loans, home loans, and financial investments have vanished from their communities. After decades of deprivation, the poor lack bank accounts, decent credit scores, and any real firsthand experience of how a healthy free enterprise system functions.
Bryant radically redefines the meaning of poverty and wealth. (It's not just a question of finances; it's values too.) He exposes why attempts to aid the poor so far have fallen short and offers a way forward: the HOPE Plan, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Fully 70 percent of the American economy is driven by consumer spending, but more and more people have too much month at the end of their money. John Hope Bryant aspires to “expand the philosophy of free enterprise to include all of God's children” and create a thriving economy that works not just for the 1 percent or even the 99 percent but for the 100 percent. This is a free enterprise approach to solving the problem of poverty and raising up a new America.
John Hope Bryant, successful self-made businessman and founder of the nonprofit Operation HOPE, says business and political leaders are ignoring the one force that could truly re-energize the stalled American economy: the poor. If we give poor communities the right tools, policies, and inspiration, he argues, they will be able to lift themselves up into the middle class and become a new generation of customers and entrepreneurs.
Raised in poverty-stricken, gang-infested South Central Los Angeles, Bryant saw firsthand how our institutions have abandoned the poor. He details how business loans, home loans, and financial investments have vanished from their communities. After decades of deprivation, the poor lack bank accounts, decent credit scores, and any real firsthand experience of how a healthy free enterprise system functions.
Bryant radically redefines the meaning of poverty and wealth. (It's not just a question of finances; it's values too.) He exposes why attempts to aid the poor so far have fallen short and offers a way forward: the HOPE Plan, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Fully 70 percent of the American economy is driven by consumer spending, but more and more people have too much month at the end of their money. John Hope Bryant aspires to “expand the philosophy of free enterprise to include all of God's children” and create a thriving economy that works not just for the 1 percent or even the 99 percent but for the 100 percent. This is a free enterprise approach to solving the problem of poverty and raising up a new America.
Raised in poverty-stricken, gang-infested South Central Los Angeles, Bryant saw firsthand how our institutions have abandoned the poor. He details how business loans, home loans, and financial investments have vanished from their communities. After decades of deprivation, the poor lack bank accounts, decent credit scores, and any real firsthand experience of how a healthy free enterprise system functions.
Bryant radically redefines the meaning of poverty and wealth. (It's not just a question of finances; it's values too.) He exposes why attempts to aid the poor so far have fallen short and offers a way forward: the HOPE Plan, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Fully 70 percent of the American economy is driven by consumer spending, but more and more people have too much month at the end of their money. John Hope Bryant aspires to “expand the philosophy of free enterprise to include all of God's children” and create a thriving economy that works not just for the 1 percent or even the 99 percent but for the 100 percent. This is a free enterprise approach to solving the problem of poverty and raising up a new America.
Top diversity experts Katz and Miller offer a short, engaging guide to four simple behaviors that fundamentally change the quality and nature of people's workplace interactions, thereby opening doors to more productive interpersonal relationships, greater job satisfaction, and increased organizational success.
Your people might be your organization’s greatest assets, but their interactions with one another are what determine the quality and the quantity of their contributions. Too many neglect this basic truth and fail to create the sense of excitement, energy, and shared mission that occurs when people truly join together.
In this concise, engaging book, Judith Katz and Fred Miller describe four deceptively simple behavioral guidelines that fundamentally change the way people work together:
Katz and Miller show exactly how to put each of these behaviors into practice and offer examples demonstrating the extraordinary impact these concepts have had in building greater trust, understanding, and collaboration. This book is for any individual or team from the shop floor to the executive suite in search of higher performance, greater collaboration, and game-changing leaps forward in speed and quality of decision making, problem solving, and the ability to create breakthroughs.
Your people might be your organization’s greatest assets, but their interactions with one another are what determine the quality and the quantity of their contributions. Too many neglect this basic truth and fail to create the sense of excitement, energy, and shared mission that occurs when people truly join together.
In this concise, engaging book, Judith Katz and Fred Miller describe four deceptively simple behavioral guidelines that fundamentally change the way people work together:
- Lean into Discomfort: Encourage yourself and others to move beyond comfort zones, speak up, do new things, and grow.
- Listen as an Ally: Work to understand and build on others’ ideas instead of sitting in judgment of them.
- State Your Intent and Intensity: Why make them guess? Let people know how committed you are to your ideas.
- Share Your Street Corners: Actively seek out others’ perspectives to see all sides of the story.
Katz and Miller show exactly how to put each of these behaviors into practice and offer examples demonstrating the extraordinary impact these concepts have had in building greater trust, understanding, and collaboration. This book is for any individual or team from the shop floor to the executive suite in search of higher performance, greater collaboration, and game-changing leaps forward in speed and quality of decision making, problem solving, and the ability to create breakthroughs.
Top diversity experts Katz and Miller offer a short, engaging guide to four simple behaviors that fundamentally change the quality and nature of people's workplace interactions, thereby opening doors to more productive interpersonal relationships, greater job satisfaction, and increased organizational success.
Your people might be your organization’s greatest assets, but their interactions with one another are what determine the quality and the quantity of their contributions. Too many neglect this basic truth and fail to create the sense of excitement, energy, and shared mission that occurs when people truly join together.
In this concise, engaging book, Judith Katz and Fred Miller describe four deceptively simple behavioral guidelines that fundamentally change the way people work together:
Katz and Miller show exactly how to put each of these behaviors into practice and offer examples demonstrating the extraordinary impact these concepts have had in building greater trust, understanding, and collaboration. This book is for any individual or team from the shop floor to the executive suite in search of higher performance, greater collaboration, and game-changing leaps forward in speed and quality of decision making, problem solving, and the ability to create breakthroughs.
Your people might be your organization’s greatest assets, but their interactions with one another are what determine the quality and the quantity of their contributions. Too many neglect this basic truth and fail to create the sense of excitement, energy, and shared mission that occurs when people truly join together.
In this concise, engaging book, Judith Katz and Fred Miller describe four deceptively simple behavioral guidelines that fundamentally change the way people work together:
- Lean into Discomfort: Encourage yourself and others to move beyond comfort zones, speak up, do new things, and grow.
- Listen as an Ally: Work to understand and build on others’ ideas instead of sitting in judgment of them.
- State Your Intent and Intensity: Why make them guess? Let people know how committed you are to your ideas.
- Share Your Street Corners: Actively seek out others’ perspectives to see all sides of the story.
Katz and Miller show exactly how to put each of these behaviors into practice and offer examples demonstrating the extraordinary impact these concepts have had in building greater trust, understanding, and collaboration. This book is for any individual or team from the shop floor to the executive suite in search of higher performance, greater collaboration, and game-changing leaps forward in speed and quality of decision making, problem solving, and the ability to create breakthroughs.
Build on the Right Fundamentals for Project Management Success!
To achieve success in any endeavor, you need to understand the fundamental aspects of that endeavor. To achieve success in project management, you should start with Project Management Fundamentals: Key Concepts and Methodology, Second Edition.
This completely revised edition offers new project managers a solid foundation in the basics of the discipline. Using a step-by-step approach and conventional project management (PM) terminology, Project Management Fundamentals is a commonsense guide that focuses on how essential PM methods, tools, and techniques can be put into practice immediately.
New material in this second edition includes:
• A thorough discussion of agile project management and its use in real-life situations
• Detailed explanations of the unique factors involved in managing service projects
• An enhanced appendix on management maturity models
• A new appendix on project communications and social networking
• Expanded coverage of the triple constraints in PM, going beyond scope, schedule, and cost to include quality, resources, and risks
As a refresher for the experienced project manager or as a comprehensive introductory guide for the new practitioner, Project Management Fundamentals: Key Concepts and Methodology, Second Edition, is the go-to resource that delivers.
To achieve success in any endeavor, you need to understand the fundamental aspects of that endeavor. To achieve success in project management, you should start with Project Management Fundamentals: Key Concepts and Methodology, Second Edition.
This completely revised edition offers new project managers a solid foundation in the basics of the discipline. Using a step-by-step approach and conventional project management (PM) terminology, Project Management Fundamentals is a commonsense guide that focuses on how essential PM methods, tools, and techniques can be put into practice immediately.
New material in this second edition includes:
• A thorough discussion of agile project management and its use in real-life situations
• Detailed explanations of the unique factors involved in managing service projects
• An enhanced appendix on management maturity models
• A new appendix on project communications and social networking
• Expanded coverage of the triple constraints in PM, going beyond scope, schedule, and cost to include quality, resources, and risks
As a refresher for the experienced project manager or as a comprehensive introductory guide for the new practitioner, Project Management Fundamentals: Key Concepts and Methodology, Second Edition, is the go-to resource that delivers.
Build on the Right Fundamentals for Project Management Success!
To achieve success in any endeavor, you need to understand the fundamental aspects of that endeavor. To achieve success in project management, you should start with Project Management Fundamentals: Key Concepts and Methodology, Second Edition.
This completely revised edition offers new project managers a solid foundation in the basics of the discipline. Using a step-by-step approach and conventional project management (PM) terminology, Project Management Fundamentals is a commonsense guide that focuses on how essential PM methods, tools, and techniques can be put into practice immediately.
New material in this second edition includes:
• A thorough discussion of agile project management and its use in real-life situations
• Detailed explanations of the unique factors involved in managing service projects
• An enhanced appendix on management maturity models
• A new appendix on project communications and social networking
• Expanded coverage of the triple constraints in PM, going beyond scope, schedule, and cost to include quality, resources, and risks
As a refresher for the experienced project manager or as a comprehensive introductory guide for the new practitioner, Project Management Fundamentals: Key Concepts and Methodology, Second Edition, is the go-to resource that delivers.
To achieve success in any endeavor, you need to understand the fundamental aspects of that endeavor. To achieve success in project management, you should start with Project Management Fundamentals: Key Concepts and Methodology, Second Edition.
This completely revised edition offers new project managers a solid foundation in the basics of the discipline. Using a step-by-step approach and conventional project management (PM) terminology, Project Management Fundamentals is a commonsense guide that focuses on how essential PM methods, tools, and techniques can be put into practice immediately.
New material in this second edition includes:
• A thorough discussion of agile project management and its use in real-life situations
• Detailed explanations of the unique factors involved in managing service projects
• An enhanced appendix on management maturity models
• A new appendix on project communications and social networking
• Expanded coverage of the triple constraints in PM, going beyond scope, schedule, and cost to include quality, resources, and risks
As a refresher for the experienced project manager or as a comprehensive introductory guide for the new practitioner, Project Management Fundamentals: Key Concepts and Methodology, Second Edition, is the go-to resource that delivers.
Community shapes our identity, quenches our thirst for belonging, and bolsters our physical, mental, emotional, and economic health. But in the chaos of modern life, community ties have become unraveled, leaving many feeling afraid or alone in the crowd, grasping at shallow substitutes for true community.
In this thoughtful and moving book, Paul Born describes the four pillars of deep community: sharing our stories, taking the time to enjoy one another, taking care of one another, and working together for a better world. To show the role each of these plays, he shares his own stories—as a child of refugees and as a longtime community activist.
It’s up to us to create community. Born shows that the opportunity is right in front of us if we have the courage and conviction to pursue it.
Community shapes our identity, quenches our thirst for belonging, and bolsters our physical, mental, emotional, and economic health. But in the chaos of modern life, community ties have become unraveled, leaving many feeling afraid or alone in the crowd, grasping at shallow substitutes for true community.
In this thoughtful and moving book, Paul Born describes the four pillars of deep community: sharing our stories, taking the time to enjoy one another, taking care of one another, and working together for a better world. To show the role each of these plays, he shares his own stories—as a child of refugees and as a longtime community activist.
It's up to us to create community. Born shows that the opportunity is right in front of us if we have the courage and conviction to pursue it.
In this thoughtful and moving book, Paul Born describes the four pillars of deep community: sharing our stories, taking the time to enjoy one another, taking care of one another, and working together for a better world. To show the role each of these plays, he shares his own stories—as a child of refugees and as a longtime community activist.
It's up to us to create community. Born shows that the opportunity is right in front of us if we have the courage and conviction to pursue it.
From humble beginnings, FedEx has literally revolutionized the way business is conducted. Not too long ago, overnight shipping was barely an option for even the largest companies. Today, thanks to FedEx, it's available to every living room start-up. With annual revenues of $30 billion, more than 250,000 employees, 600 aircraft, and 70,000 surface vehicles, FedEx handles nearly six million shipments a day in two hundred countries. FedEx has become a household name, and has been named one of the top ten of America's Most Admired Companies by Fortune magazine.
But it wasn't always easy. From his inside vantage point as the company's first general manager and chief operating officer, Roger Frock reveals the remarkable details of how Fred Smith and his team endured their tumultuous early years—fraught with a seemingly unending series of legal, financial, and operational crises that continually threatened the company's ability to stay in business—and, in the end, created an entirely new industry.
Frock chronicles the dramatic last-minute saves and turnarounds the company engineered from its inception to the present. He entertains with stories of the trials and tribulations of the company's early struggles and victories—from Pilots using personal credit cards to fuel planes, to the courier who hocked his watch to put gas in his delivery van, and, one of the most memorable episodes, the time that founder Fred Smith literally gambled the company's last remaining funds to keep the planes flying.
Frock's story introduces all the players—FedEx's resourceful and resilient leaders and employees—and shows how these remarkable individuals gave Fred Smith's original concept wings and, through flexibility, creativity, and commitment, made a fledgling startup into one of the great success stories in modern business. Changing the Way the World Does Business is an inspirational tale for leaders and entrepreneurs everywhere.
But it wasn't always easy. From his inside vantage point as the company's first general manager and chief operating officer, Roger Frock reveals the remarkable details of how Fred Smith and his team endured their tumultuous early years—fraught with a seemingly unending series of legal, financial, and operational crises that continually threatened the company's ability to stay in business—and, in the end, created an entirely new industry.
Frock chronicles the dramatic last-minute saves and turnarounds the company engineered from its inception to the present. He entertains with stories of the trials and tribulations of the company's early struggles and victories—from Pilots using personal credit cards to fuel planes, to the courier who hocked his watch to put gas in his delivery van, and, one of the most memorable episodes, the time that founder Fred Smith literally gambled the company's last remaining funds to keep the planes flying.
Frock's story introduces all the players—FedEx's resourceful and resilient leaders and employees—and shows how these remarkable individuals gave Fred Smith's original concept wings and, through flexibility, creativity, and commitment, made a fledgling startup into one of the great success stories in modern business. Changing the Way the World Does Business is an inspirational tale for leaders and entrepreneurs everywhere.
From humble beginnings, FedEx has literally revolutionized the way business is conducted. Not too long ago, overnight shipping was barely an option for even the largest companies. Today, thanks to FedEx, it's available to every living room start-up. With annual revenues of $30 billion, more than 250,000 employees, 600 aircraft, and 70,000 surface vehicles, FedEx handles nearly six million shipments a day in two hundred countries. FedEx has become a household name, and has been named one of the top ten of America's Most Admired Companies by Fortune magazine.
But it wasn't always easy. From his inside vantage point as the company's first general manager and chief operating officer, Roger Frock reveals the remarkable details of how Fred Smith and his team endured their tumultuous early years--fraught with a seemingly unending series of legal, financial, and operational crises that continually threatened the company's ability to stay in business--and, in the end, created an entirely new industry.
Frock chronicles the dramatic last-minute saves and turnarounds the company engineered from its inception to the present. He entertains with stories of the trials and tribulations of the company's early struggles and victories--from Pilots using personal credit cards to fuel planes, to the courier who hocked his watch to put gas in his delivery van, and, one of the most memorable episodes, the time that founder Fred Smith literally gambled the company's last remaining funds to keep the planes flying.
Frock's story introduces all the players--FedEx's resourceful and resilient leaders and employees--and shows how these remarkable individuals gave Fred Smith's original concept wings and, through flexibility, creativity, and commitment, made a fledgling startup into one of the great success stories in modern business. Changing How the World Does Business is an inspirational tale for leaders and entrepreneurs everywhere.
We weigh every significant decision based on how it will affect our future. But when it comes to figuring that out, we mostly make the process up as we go along. While financial professional Peter Neuwirth can't help you actually predict the future, he can offer a simple, systematic way to make much better guesses about it—and so make better decisions.
Neuwirth offers an accessible, step-by-step guide to using the powerful concept of Present Value—which allows you to determine the value today of something that might happen in the future—to evaluate all of the outcomes that might arise from choosing one path as opposed to another. Using examples that anyone can relate to, Neuwirth walks you through the process. Your old refrigerator doesn't work as well as it used to—should you buy a new one right away or muddle through for a while? You're offered a great discount on a service you don't need at the moment but eventually will—buy the service now or wait?
With just a little math and some common sense, you can compare future costs and benefits with present costs and benefits and make “apples to apples” comparisons. This book will be indispensable for anyone who has ever had to figure out whether to stick with an awful job or follow his or her bliss, fix that old car or buy a new one, increase 401(k) contributions or keep the same take-home pay, and a thousand other decisions.
Neuwirth offers an accessible, step-by-step guide to using the powerful concept of Present Value—which allows you to determine the value today of something that might happen in the future—to evaluate all of the outcomes that might arise from choosing one path as opposed to another. Using examples that anyone can relate to, Neuwirth walks you through the process. Your old refrigerator doesn't work as well as it used to—should you buy a new one right away or muddle through for a while? You're offered a great discount on a service you don't need at the moment but eventually will—buy the service now or wait?
With just a little math and some common sense, you can compare future costs and benefits with present costs and benefits and make “apples to apples” comparisons. This book will be indispensable for anyone who has ever had to figure out whether to stick with an awful job or follow his or her bliss, fix that old car or buy a new one, increase 401(k) contributions or keep the same take-home pay, and a thousand other decisions.
We weigh every significant decision based on how it will affect our future. But when it comes to figuring that out, we mostly make the process up as we go along. While financial professional Peter Neuwirth can't help you actually predict the future, he can offer a simple, systematic way to make much better guesses about it—and so make better decisions.
Neuwirth offers an accessible, step-by-step guide to using the powerful concept of Present Value—which allows you to determine the value today of something that might happen in the future—to evaluate all of the outcomes that might arise from choosing one path as opposed to another. Using examples that anyone can relate to, Neuwirth walks you through the process. Your old refrigerator doesn't work as well as it used to—should you buy a new one right away or muddle through for a while? You're offered a great discount on a service you don't need at the moment but eventually will—buy the service now or wait?
With just a little math and some common sense, you can compare future costs and benefits with present costs and benefits and make “apples to apples” comparisons. This book will be indispensable for anyone who has ever had to figure out whether to stick with an awful job or follow his or her bliss, fix that old car or buy a new one, increase 401(k) contributions or keep the same take-home pay, and a thousand other decisions.
Neuwirth offers an accessible, step-by-step guide to using the powerful concept of Present Value—which allows you to determine the value today of something that might happen in the future—to evaluate all of the outcomes that might arise from choosing one path as opposed to another. Using examples that anyone can relate to, Neuwirth walks you through the process. Your old refrigerator doesn't work as well as it used to—should you buy a new one right away or muddle through for a while? You're offered a great discount on a service you don't need at the moment but eventually will—buy the service now or wait?
With just a little math and some common sense, you can compare future costs and benefits with present costs and benefits and make “apples to apples” comparisons. This book will be indispensable for anyone who has ever had to figure out whether to stick with an awful job or follow his or her bliss, fix that old car or buy a new one, increase 401(k) contributions or keep the same take-home pay, and a thousand other decisions.
Start building bridges instead of barriers! This essential guide offers a simple 5-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.
Divisions are on the rise around the world, and 2024 may well be a peak year. We're losing the ability to disagree without dehumanizing. There is a deep need for this practical and accessible guide to having challenging conversations in any situation, from the workplace to the classroom to the dinner table.
It's not about saying the right words at the right time but something vastly deeper. In this book, you'll discover the 5 pillars of respectfully disagreeing:
With a wide range of examples and exercises throughout, this is a timely and reader-friendly handbook to disagreeing with someone's ideology while passionately pursuing their humanity.
Divisions are on the rise around the world, and 2024 may well be a peak year. We're losing the ability to disagree without dehumanizing. There is a deep need for this practical and accessible guide to having challenging conversations in any situation, from the workplace to the classroom to the dinner table.
It's not about saying the right words at the right time but something vastly deeper. In this book, you'll discover the 5 pillars of respectfully disagreeing:
- Challenge your perspective
- Be the student
- Cultivate your curiosity
- Seek the gray
- Agree to respect
With a wide range of examples and exercises throughout, this is a timely and reader-friendly handbook to disagreeing with someone's ideology while passionately pursuing their humanity.
Start building bridges instead of barriers! This essential guide offers a simple 5-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.
Divisions are on the rise around the world, and 2024 may well be a peak year. We're losing the ability to disagree without dehumanizing. There is a deep need for this practical and accessible guide to having challenging conversations in any situation, from the workplace to the classroom to the dinner table.
It's not about saying the right words at the right time but something vastly deeper. In this book, you'll discover the 5 pillars of respectfully disagreeing:
With a wide range of examples and exercises throughout, this is a timely and reader-friendly handbook to disagreeing with someone's ideology while passionately pursuing their humanity.
Divisions are on the rise around the world, and 2024 may well be a peak year. We're losing the ability to disagree without dehumanizing. There is a deep need for this practical and accessible guide to having challenging conversations in any situation, from the workplace to the classroom to the dinner table.
It's not about saying the right words at the right time but something vastly deeper. In this book, you'll discover the 5 pillars of respectfully disagreeing:
- Challenge your perspective
- Be the student
- Cultivate your curiosity
- Seek the gray
- Agree to respect
With a wide range of examples and exercises throughout, this is a timely and reader-friendly handbook to disagreeing with someone's ideology while passionately pursuing their humanity.
The Self-Made Myth exposes the false claim that business success is the result of heroic individual effort with little or no outside help. Brian Miller and Mike Lapham bust the myth and present profiles of business leaders who recognize the public investments and supports that made their success possible—including Warren Buffett, Ben Cohen of Ben and Jerry's, New Belgium Brewing CEO Kim Jordan, and others. The book also thoroughly demolishes the claims of supposedly self-made individuals such as Donald Trump and Ross Perot. How we view the creation of wealth and individual success is critical because it shapes our choices on taxes, regulation, public investments in schools and infrastructure, CEO pay, and more. It takes a village to raise a business—it's time to recognize that fact.
The Self-Made Myth exposes the false claim that business success is the result of heroic individual effort with little or no outside help. Brian Miller and Mike Lapham bust the myth and present profiles of business leaders who recognize the public investments and supports that made their success possible—including Warren Buffett, Ben Cohen of Ben and Jerry’s, New Belgium Brewing CEO Kim Jordan, and others. The book also thoroughly demolishes the claims of supposedly self-made individuals such as Donald Trump and Ross Perot. How we view the creation of wealth and individual success is critical because it shapes our choices on taxes, regulation, public investments in schools and infrastructure, CEO pay, and more. It takes a village to raise a business—it’s time to recognize that fact.