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All too many people view business as a ruthless, dog-eat-dog world where only the pitiless survive. But here Bill Damon tells the compelling stories of real-life business leaders who have achieved great success by adhering to moral conviction. Based on interviews with 48 executives in a variety of industries, The Moral Advantage illustrates how moral insights can be used to gain competitive advantage. By showing how to employ rather than compromise moral standards, The Moral Advantage provides a roadmap for achieving success by sticking to the high road, and for building a business career that is both personally and materially rewarding.

Hartmann is perhaps best known for his fierce commitment to Jeffersonian democracy and his steadfast opposition to the corporatization of America. But in these pages you’ll also discover his Older and Younger Cultures hypothesis, which identifies the root cause of so many of our social and environmental ills. You’ll hear from Hartmann on how to keep our schools from treating children like assembly line products, why attention deficit disorder is not an affliction, what cloudy Germany can teach us about solar energy, and much more. Fascinating as these essays are, they’re ultimately meant to inspire you to action. As Hartmann says at the end of every radio program, “Get out there, get active! Tag, you’re it!”

Hartmann is perhaps best known for his fierce commitment to Jeffersonian democracy and his steadfast opposition to the corporatization of America. But in these pages you'll also discover his Older and Younger Cultures hypothesis, which identifies the root cause of so many of our social and environmental ills. You'll hear from Hartmann on how to keep our schools from treating children like assembly line products, why attention deficit disorder is not an affliction, what cloudy Germany can teach us about solar energy, and much more.

Fascinating as these essays are, they're ultimately meant to inspire you to action. As Hartmann says at the end of every radio program, “Get out there, get active! Tag, you're it!

You don't have to betray yourself or your values to close stellar sales. This book introduces a simple formula for a personalized approach to building connections through alignment and problem-solving.

So many salespeople believe that they have to push themselves out of their comfort zones and compromise their values to sell products. But, as Stacey Hall shows, the comfort zone can actually be a power zone that leads to sales, satisfaction, and success.

Selling from Your Comfort Zone shifts away from pushy and spammy sales tactics and instead shows how you can bring meaning to your role as a salesperson. Hall teaches how to remain in alignment with your calling, with yourself, with what you are selling, with your prospects, and with what you are saying to your prospects. By being aligned with your core values and personality traits, you will have more confidence, energy, and courage to achieve your goals, which greatly increases the chances of success.

Studies reveal that while men generally rely on improving and driving outcomes to close sales, women tend to emphasize building connections, shaping solutions, and collaborating. Hall's Alignment Marketing formula combines both skillsets in an easy-to-follow process for gently expanding your comfort zone to the edge of its safe boundaries. By adopting this approach, you can stay flexible and resilient in the face of problems and objections that all salespeople encounter along the way.

This is the first book on creating and running a social enterprise to combine theoretical discussions with current cases from around the world, filling a huge gap in the literature. It serves as an eminently practical blueprint for those who wish to build, sustain, and grow social ventures.
 
Building a Successful Social Venture draws on Eric Carlson's and James Koch's pioneering work with the Global Social Benefit Institute, cofounded by Koch at Santa Clara University's Miller Center for Social Entrepreneurship. Since 2003, over 200 Silicon Valley executives have mentored more than 800 aspiring social entrepreneurs at the GSBI. It is this unparalleled real-world foundation that truly sets the book apart. Early versions of the book were used in both undergraduate and MBA classes.

Part 1 of the book describes the assumptions that the GSBI model is based on: a bottom-up approach to social change, a focus on base-of-the-pyramid markets, and a specific approach to business planning developed by the GSBI. Part 2 presents the seven elements of the GSBI business planning process, and Part 3 lays out the keys to executing it. The book includes “Social Venture Snapshots” illustrating how different organizations have realized elements of the plan, as well as a wealth of checklists and exercises.

Social ventures hold enormous promise to solve some of the world's most intractable problems. This book offers a tested framework for students, social entrepreneurs, and field researchers who wish to learn more about the application of business principles and theories of change for advancing social progress and creating a more just world.

This is the first book on creating and running a social enterprise to combine theoretical discussions with current cases from around the world, filling a huge gap in the literature. It serves as an eminently practical blueprint for those who wish to build, sustain, and grow social ventures.
 
Building a Successful Social Venture draws on Eric Carlson's and James Koch's pioneering work with the Global Social Benefit Institute, cofounded by Koch at Santa Clara University's Miller Center for Social Entrepreneurship. Since 2003, over 200 Silicon Valley executives have mentored more than 800 aspiring social entrepreneurs at the GSBI. It is this unparalleled real-world foundation that truly sets the book apart. Early versions of the book were used in both undergraduate and MBA classes.

Part 1 of the book describes the assumptions that the GSBI model is based on: a bottom-up approach to social change, a focus on base-of-the-pyramid markets, and a specific approach to business planning developed by the GSBI. Part 2 presents the seven elements of the GSBI business planning process, and Part 3 lays out the keys to executing it. The book includes “Social Venture Snapshots” illustrating how different organizations have realized elements of the plan, as well as a wealth of checklists and exercises.

Social ventures hold enormous promise to solve some of the world's most intractable problems. This book offers a tested framework for students, social entrepreneurs, and field researchers who wish to learn more about the application of business principles and theories of change for advancing social progress and creating a more just world.

Perform Contracting Successfully!
This master reference — in its fifth edition — contains everything you need to know about government pricing rules and regulations in one easy-to-use volume.Guide to Contract Pricing: Cost and Price Analysis for Contractors, Subcontractors, and Government Agencies, Fifth Edition, explains how the government conducts business and walks you through every step of the contracting process. This fully updated edition includes a new chapter on the role of auditors in contract pricing as well as five new detailed appendices.
You'll be able to:
+ Master the steps of the sealed bid process
+ Improve your skills at evaluating bids, proposals, and quotations
+ Perfect your ability to analyze direct and indirect labor costs
+ Improve your chances for securing a fair and reasonable price

Perform Contracting Successfully!
This master reference — in its fifth edition — contains everything you need to know about government pricing rules and regulations in one easy-to-use volume.Guide to Contract Pricing: Cost and Price Analysis for Contractors, Subcontractors, and Government Agencies, Fifth Edition, explains how the government conducts business and walks you through every step of the contracting process. This fully updated edition includes a new chapter on the role of auditors in contract pricing as well as five new detailed appendices.
You'll be able to:
+ Master the steps of the sealed bid process
+ Improve your skills at evaluating bids, proposals, and quotations
+ Perfect your ability to analyze direct and indirect labor costs
+ Improve your chances for securing a fair and reasonable price

Leading with Character and Competence
Moving beyond Title, Position, and Authority

“Leadership is an applied discipline, not a foamy concept to muse about,” says three-time CEO, Oxford-trained scholar, and consultant Timothy R. Clark. “In fact, it's the most important applied discipline in the world.” The success of any organization can be traced directly to leadership. And leadership can be learned. But too many books and development programs focus exclusively on skills.

In reality, performance and ultimate credibility are based on a combination of character and competence. As Clark puts it, character is the core and competence the crust. He shows how greatness emerges from a powerful combination of the two, although in the end character is more important. A leader with character but no competence will be ineffective, while a leader with competence but no character is dangerous.

Clark spotlights the four most important components of character and competence and offers a series of eloquent, inspiring, and actionable reflections on what's needed to build each one. Fundamentally, he sees leadership as influence—leaders influence people “to climb, stretch, and become.” You need character to influence positively and competence to influence effectively.

This is a book for anyone, no matter where he or she is on the organization chart. Because today employees at all levels are being asked to step up, not only can everyone be a leader, everyone has to be. Clark's insights are profound, and his passion is infectious. “Leadership” he writes, “is the most engaging, inspiring, and deeply satisfying activity known to humankind. Through leadership we have the opportunity to progress, overcome adversity, change lives, and bless the race.”

Leading with Character and Competence
Moving beyond Title, Position, and Authority

“Leadership is an applied discipline, not a foamy concept to muse about,” says three-time CEO, Oxford-trained scholar, and consultant Timothy R. Clark. “In fact, it's the most important applied discipline in the world.” The success of any organization can be traced directly to leadership. And leadership can be learned. But too many books and development programs focus exclusively on skills.

In reality, performance and ultimate credibility are based on a combination of character and competence. As Clark puts it, character is the core and competence the crust. He shows how greatness emerges from a powerful combination of the two, although in the end character is more important. A leader with character but no competence will be ineffective, while a leader with competence but no character is dangerous.

Clark spotlights the four most important components of character and competence and offers a series of eloquent, inspiring, and actionable reflections on what's needed to build each one. Fundamentally, he sees leadership as influence—leaders influence people “to climb, stretch, and become.” You need character to influence positively and competence to influence effectively.

This is a book for anyone, no matter where he or she is on the organization chart. Because today employees at all levels are being asked to step up, not only can everyone be a leader, everyone has to be. Clark's insights are profound, and his passion is infectious. “Leadership” he writes, “is the most engaging, inspiring, and deeply satisfying activity known to humankind. Through leadership we have the opportunity to progress, overcome adversity, change lives, and bless the race.”

Discover a powerful methodology for bringing communities together to uncover hidden assets and transform deep-rooted challenges.

Veteran community organizer Paul Born's work has contributed to lowering cancer rates in Maine, improving mental health for young people in Florida, and reducing poverty rates in Canada by 20 percent. In this much-needed new book, he shares stories of how he was able to catalyze local communities and guide them to make significant progress on seemingly intractable community problems.

Born has found that the secret to success is to organize and unite around a common agenda. This is not a list of topics, like a meeting agenda, nor a strategic plan. He offers a process for bringing leaders from businesses, human service organizations, and governments together with people who have a lived experience of a specific community problem. A common agenda is a statement of shared aspirations, a map of the assets in the community, and a road map for how to work together to make those aspirations a reality.

Part I of this book describes how to identify your community's readiness for change; form leadership, action, and strategy teams; create a common agenda; and establish plans for community engagement. Part II presents the approaches and skill sets needed to do the work described in part I.

Remarkably, enormous systemic problems such as climate change, poverty, disease, racism, housing, and many more issues can be best addressed at the local level. Communities can develop solutions tailored to their unique circumstances and can collaborate at a magnitude that can result in a truly transformative impact. This book shows how to make change happen.

Discover a powerful methodology for bringing communities together to uncover hidden assets and transform deep-rooted challenges.

Veteran community organizer Paul Born's work has contributed to lowering cancer rates in Maine, improving mental health for young people in Florida, and reducing poverty rates in Canada by 20 percent. In this much-needed new book, he shares stories of how he was able to catalyze local communities and guide them to make significant progress on seemingly intractable community problems.

Born has found that the secret to success is to organize and unite around a common agenda. This is not a list of topics, like a meeting agenda, nor a strategic plan. He offers a process for bringing leaders from businesses, human service organizations, and governments together with people who have a lived experience of a specific community problem. A common agenda is a statement of shared aspirations, a map of the assets in the community, and a road map for how to work together to make those aspirations a reality.

Part I of this book describes how to identify your community's readiness for change; form leadership, action, and strategy teams; create a common agenda; and establish plans for community engagement. Part II presents the approaches and skill sets needed to do the work described in part I.

Remarkably, enormous systemic problems such as climate change, poverty, disease, racism, housing, and many more issues can be best addressed at the local level. Communities can develop solutions tailored to their unique circumstances and can collaborate at a magnitude that can result in a truly transformative impact. This book shows how to make change happen.

Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Business Book By the bestselling author of Managers As Mentors-over 100,000 copies sold Reveals the seven "magnetic service" secrets that work for cult-like brands such as Starbucks, Harley-Davidson, and Ritz-Carlton Provides tools, techniques, and tips for fostering customer devotion Magnetic Service provides a provocative yet practical blueprint for going beyond mere customer loyalty to create and sustain customer devotion. Devoted customers not only forgive you when you err but actually help you correct what caused the mistake. They don't just recommend you; they assertively insist that their friends do business with you. Authors Chip and Bilijack Bell made an intensive study of companies that inspire this kind of cult-like devotion-companies as diverse as Starbucks, Jack Daniels, Ritz-Carlton Hotels, GE, eBay, Chick-fil-A, Harley-Davidson, and many others. They found that these companies created customer experiences so captivating that they bound their customers to them-they provided "magnetic service." Chip and Bilijack identify the seven secrets of magnetic service, and use dozens of real-life examples to illustrate the secrets in action. And they show precisely what leaders can do to create a culture of magnetic service in any unit or organization.

Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Business Book By the bestselling author of Managers As Mentors-over 100,000 copies sold Reveals the seven "magnetic service" secrets that work for cult-like brands such as Starbucks, Harley-Davidson, and Ritz-Carlton Provides tools, techniques, and tips for fostering customer devotion Magnetic Service provides a provocative yet practical blueprint for going beyond mere customer loyalty to create and sustain customer devotion. Devoted customers not only forgive you when you err but actually help you correct what caused the mistake. They don't just recommend you; they assertively insist that their friends do business with you. Authors Chip and Bilijack Bell made an intensive study of companies that inspire this kind of cult-like devotion-companies as diverse as Starbucks, Jack Daniels, Ritz-Carlton Hotels, GE, eBay, Chick-fil-A, Harley-Davidson, and many others. They found that these companies created customer experiences so captivating that they bound their customers to them-they provided "magnetic service." Chip and Bilijack identify the seven secrets of magnetic service, and use dozens of real-life examples to illustrate the secrets in action. And they show precisely what leaders can do to create a culture of magnetic service in any unit or organization.

When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do.

Burnout is among the most critical topics in healthcare as it deprives us of our most important resource—the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this book is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization.

The work of battling burnout begins from within. Thom Mayer views every healthcare team member as both a leader and performance athlete, engaged in a cycle of performance, training, and recovery. In these roles, they must both lead and protect themselves and their teams.

Battling Healthcare Burnout looks at individuals' role in promoting change within themselves and their organization and addresses solutions to change the culture and systems of work. Both are presented with a pragmatic focusand a liberal use of examples and case studies, including those from several nationally recognized healthcare systems.

When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do.

Burnout is among the most critical topics in healthcare as it deprives us of our most important resource—the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this book is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization.

The work of battling burnout begins from within. Thom Mayer views every healthcare team member as both a leader and performance athlete, engaged in a cycle of performance, training, and recovery. In these roles, they must both lead and protect themselves and their teams.

Battling Healthcare Burnout looks at individuals' role in promoting change within themselves and their organization and addresses solutions to change the culture and systems of work. Both are presented with a pragmatic focusand a liberal use of examples and case studies, including those from several nationally recognized healthcare systems.

An indispensable resource for all defense industry professionals—governmental and commercial!

Introducing the only book on the market offering valuable best practices and lessons learned for U.S. military program management
The U.S. Department of Defense and the related defense industry together form the largest and most powerful government and business entity in the world, developing some of the most expensive and complex major systems ever created.
U. S. Military Program Management presents a detailed discussion, from a multi-functional view, of the ins and outs of U.S. military program management and offers recommendations for improving practices in the future. More than 15 leading experts present case studies, best practices, and lessons learned from the Army, Navy, and Air Force, from both the government and industry/contractor perspectives.
This book addresses the key competencies of effective U.S. military program management in six comprehensive sections:
• Requirements management
• Program leadership and teamwork
• Risk and financial management
• Supply chain management and logistics
• Contract management and procurement
• Special topics

An indispensable resource for all defense industry professionals—governmental and commercial!

Introducing the only book on the market offering valuable best practices and lessons learned for U.S. military program management
The U.S. Department of Defense and the related defense industry together form the largest and most powerful government and business entity in the world, developing some of the most expensive and complex major systems ever created.
U. S. Military Program Management presents a detailed discussion, from a multi-functional view, of the ins and outs of U.S. military program management and offers recommendations for improving practices in the future. More than 15 leading experts present case studies, best practices, and lessons learned from the Army, Navy, and Air Force, from both the government and industry/contractor perspectives.
This book addresses the key competencies of effective U.S. military program management in six comprehensive sections:
• Requirements management
• Program leadership and teamwork
• Risk and financial management
• Supply chain management and logistics
• Contract management and procurement
• Special topics