This powerful analysis explains how the bias toward wealth that is woven into the very fabric of American capitalism is damaging people, the economy, and the planet and explores what the foundations of a new economy could be.

This bold manifesto exposes seven myths underlying wealth supremacy-the bias that institutionalizes infinite extraction of wealth by and for the wealthy and is the hidden force behind economic injustice, the climate crisis, and so many other problems of our day:

• The Myth of Maximizing-No amount of wealth is ever enough.
• The Myth of Fiduciary Duty-Corporate managers' most sacred duty is to expand capital.
• The Myth of Corporate Governance-Corporate membership must be reserved for capital alone.
• The Myth of the Income Statement-Income to capital must always be increased, while income to labor must always be decreased.
• The Myth of Materiality-Profit-that is, material gain-alone is real, while social and environmental damages are not.
• The Myth of Takings-The first duty of government must be the protection of private property.
• The Myth of the Free Market-There should be no limits on the sphere of influence of corporations and capital.

Kelly argues instead for the democratization of ownership: public ownership of vital services, worker-owned businesses, and more. And she sketches the outlines of a nonextractive capitalism that would be subordinate to the public interest. This is an ambitious reimagining of the very foundations of our economy and society.

“How is it they can get a killer whale to urinate on cue, and we can't get our son to pee into the toilet?”

Amy Sheldrake, young mother and killer whale trainer-in-training, marvels at the complex behaviors her superiors at SeaWorld are able to coax out of these enormous beasts, while she and her husband struggle to make their beloved—and much smaller—son Josh obey the simplest rules. Using the story approach popularized by Ken Blanchard in his many bestsellers, this unique parenting book draws on the experiences of two of the coauthors—as both pioneering marine mammal trainers and as parents—to show how the same principles that induce killer whales to leap into the air can persuade young children to go quietly to bed.

Like Amy and her husband Matt, once you get the hang of the three Whale Done principles, you'll see a dramatic difference in overcoming challenges like following bedtime routines, dealing with tantrums, introducing new foods, sharing, avoiding overuse of the word no, learning to care for a pet, and instituting time-outs.

Offers five simple and effective principles for coping with any parenting challenge • Based on actual killer whale training techniques • Story format makes this an unusual and entertaining approach for a parenting book “How is it they can get a killer whale to urinate on cue, and we can’t get our son to pee into the toilet?” Most parents feel frustrated with their children from time to time, but killer whale trainer-in-training Amy Sheldrake has a unique perspective. She marvels at the complex behaviors her superiors are able to coax out of these enormous beasts, while she and her husband struggle to make their beloved – and much smaller – son Josh obey what seem like the simplest rules. What does training killer whales have to do with raising children? As this engrossing and unique parenting fable shows, more than you’d think. In their New York Times bestseller Whale Done, Ken Blanchard and his coauthors – including two veteran marine mammal trainers – showed how positive training concepts used at places like SeaWorld could be adapted to the workplace. In this new book they apply these same principles to parenting. Once Amy and Matt get the hang of the five Whale Done principles, they see a dramatic difference in overcoming challenges like following bedtime routines, dealing with tantrums, introducing new foods, sharing, avoiding overuse of the word no, learning to care for a pet, and instituting time-outs. The foundation of the Whale Done approach is respect. It emphasizes communication and praise rather than obedience and punishment – this is not some Pavlovian primer. Whale Done is much more than a set of techniques; it is a way of looking at people and seeing the best that is in them. Great leaders, saints, and sages have developed this skill. Since most of us are less advanced than those paragons, this book can serve as a guide for how to bring out the best in our children.

Mega-selling author Ken Blanchard teams up again with his “Whale Done” coauthors to apply to parenting young children the simple principles that have proven so effective in many settings, from training killer whales to improving personal effectiveness to raising business performance.

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.

The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.”

Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success.

Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.

The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.”

Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success.

Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?

The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come.

The authors review their own seminal work on service management, testing the durability of concepts they've helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future-what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

When it was first published, What If Boomers Can't Retire? predicted what would happen when boomers switched from buying stocks to selling them for retirement income. Since then-and as predicted by author Thornton Parker-stocks have become less important, prices have declined, corporations have shifted their emphasis from inflating stocks to just surviving, and there is currently a recession in full swing.
This book shows that there is a bright side, however. If enough boomers work in their later years and preserve their capital, and if the country improves the way it uses capital, the results can lead to fuller lives for millions of people, healthier communities, and more sustainable economies worldwide. Parker details specific actions that individuals and organizations can take to gradually make the shift from the dangerously risky pursuit of phantom wealth to productive investments based on real accomplishments, goods, and services.

When it was first published, What If Boomers Can't Retire? predicted what would happen when boomers switched from buying stocks to selling them for retirement income. Since then-and as predicted by author Thornton Parker-stocks have become less important, prices have declined, corporations have shifted their emphasis from inflating stocks to just surviving, and there is currently a recession in full swing. This book shows that there is a bright side, however. If enough boomers work in their later years and preserve their capital, and if the country improves the way it uses capital, the results can lead to fuller lives for millions of people, healthier communities, and more sustainable economies worldwide. Parker details specific actions that individuals and organizations can take to gradually make the shift from the dangerously risky pursuit of phantom wealth to productive investments based on real accomplishments, goods, and services.

When it was first published, What If Boomers Can't Retire? predicted what would happen when boomers switched from buying stocks to selling them for retirement income. Since then-and as predicted by author Thornton Parker-stocks have become less important, prices have declined, corporations have shifted their emphasis from inflating stocks to just surviving, and there is currently a recession in full swing.
This book shows that there is a bright side, however. If enough boomers work in their later years and preserve their capital, and if the country improves the way it uses capital, the results can lead to fuller lives for millions of people, healthier communities, and more sustainable economies worldwide. Parker details specific actions that individuals and organizations can take to gradually make the shift from the dangerously risky pursuit of phantom wealth to productive investments based on real accomplishments, goods, and services.

While America is still reeling from the 2008 financial crisis, a high unemployment rate, and a surge in government debt, China’s economy is the second largest in the world, and many predict it will surpass the United States’ by 2020. President Obama called China’s rise “a Sputnik moment”—will America seize this moment or continue to treat China as its scapegoat? Mainstream media and the U.S. government regularly target China as a threat. Rather than viewing China’s power, influence, and contributions to the global economy in a negative light, Ann Lee asks, What can America learn from its competition? Why did China recover so quickly after the global economic meltdown? What accounts for China’s extraordinary growth, despite one of the highest corporate tax rates in the world? How does the Chinese political system avoid partisan rancor but achieve genuine public accountability? From education to governance to foreign aid, Lee details the policies and practices that have made China a global power and then isolates the ways the United States can use China’s enduring principles to foster much-needed change at home. This is no whitewash. Lee is fully aware of China’s shortcomings, particularly in the area of human rights. She has relatives who suffered during the Cultural Revolution. But by overemphasizing our differences with China, the United States stands to miss a vital opportunity. Filled with sharp insights and thorough research, What the U.S. Can Learn from China is Lee’s rallying cry for a new approach at a time when learning from one another is the key to surviving and thriving.

While America is still reeling from the 2008 financial crisis, a high unemployment rate, and a surge in government debt, China's economy is the second largest in the world, and many predict it will surpass the United States' by 2020. President Obama called China's rise “a Sputnik moment”—will America seize this moment or continue to treat China as its scapegoat?

Mainstream media and the U.S. government regularly target China as a threat. Rather than viewing China's power, influence, and contributions to the global economy in a negative light, Ann Lee asks, What can America learn from its competition?

Why did China recover so quickly after the global economic meltdown? What accounts for China's extraordinary growth, despite one of the highest corporate tax rates in the world? How does the Chinese political system avoid partisan rancor but achieve genuine public accountability? From education to governance to foreign aid, Lee details the policies and practices that have made China a global power and then isolates the ways the United States can use China's enduring principles to foster much-needed change at home.

This is no whitewash. Lee is fully aware of China's shortcomings, particularly in the area of human rights. She has relatives who suffered during the Cultural Revolution. But by overemphasizing our differences with China, the United States stands to miss a vital opportunity. Filled with sharp insights and thorough research, What the U.S. Can Learn from China is Lee's rallying cry for a new approach at a time when learning from one another is the key to surviving and thriving.

DEMOS Senior Fellow and self proclaimed “Tiger Mother of the U.S. economy” Ann Lee has a message for her fellow Americans: stop whining about China and start learning from them instead. She focuses on what Chinese success can teach us in several broad areas: education policy, economic policy and financial markets, foreign policy, strategic planning, and the benefits of a meritocratic political system.

In today's world of rapid, disruptive change, strategy can't be separate from execution—it has to emerge from execution. You have to continually adjust your strategy to fit new realities. But if your organization isn't set up to be fast on its feet, you could easily go the way of Blockbuster or Borders.

Laura Stack shows you how to quickly drive strategic initiatives and get great results from your team. Her LEAD Formula outlines the Four Keys to Successful Execution: the ability to Leverage your talent and resources, design an Environment to support an agile culture, create Alignment between strategic priorities and operational activities, and Drive the organization forward quickly. She includes a leadership team assessment, group reading guides, and bonus self-development resources. Stack will equip you with the knowledge, skills, and inspiration to help you hit the ground running!

Are you tired of productivity consultants—or worse, your boss—pushing you to do more with less? You’re in luck. Laura Stack knows your to-do list is already packed to capacity, so she shows you how to accomplish more by doing less. Yes, you read that right. Stack’s innovative time-management system lets you work less and achieve more. Following Stack’s step-by-step Productivity Workflow Formula, you’ll organize your life around the tasks that really matter and—this is crucial—let go of those that don’t. Dozens of practical strategies will help you reduce your commitments, distractions, interruptions, and inefficiencies. You’ll shrink your to-do list and save time—around ninety minutes a day—while skyrocketing your results and maintaining your sanity.

We all make to-do lists and therein lies the problem, says author Laura Stack. Our to-do lists are huge-we'll never be able to get all those things done and we waste time and energy trying. Instead, she offers a systematic way to prioritize and pick the things that most need attention so you get maximum results in minimum time.

What We Learned in the Rainforest presents a surprising new business principle: by applying strategies and practices gleaned from nature-by emulating what it once sought to conquer-business can adapt rapidly to changing market conditions and attain greater and more sustainable profits. With clear, direct language and dozens of real-world examples, Kiuchi and Shireman show how a company can become a complex living system that doesn't merely balance competing interests but truly integrates them. Examples from leading companies include: How Coca-Cola CEO Doug Daft uses diversity to drive sales How Intel founder Gordon Moore creates profit by design How Bill Coors builds businesses on the theory that "all waste is lost profit" How Shell profits as an industrial ecosystem What Weyerhaeuser and activists learned from each other How Dow earns 300% returns, and Dupont builds market share with eco-effectiveness, and more This book shows that the old model of business-the machine model that pitted business against nature-is growing obsolete. In the emerging economy, businesses excel when they emulate what they once sought to conquer. They maximize performance as they become like nature, like a complex living system. By moving beyond the industrial machine model, and applying the dynamic principles of the rainforest instead, business can learn how to create more profit than ever, and to do so more sustainably. Written by two would-be "arch enemies"-a hard-nosed CEO of a major corporation and a dedicated environmentalist-this book doesn't just balance competing interests, it integrates them into a truly revolutionary new paradigm. Kiuchi and Shireman present numerous real-world examples from leading companies-business strategies and management practices that maximize business performance by all measures: economic, social, and environmental. They illustrate the powerful business model provided by nature for driving innovation, increasing profit, spurring growth, and ensuring sustainability.

What We Learned in the Rainforest presents a surprising new business principle: by applying strategies and practices gleaned from nature-by emulating what it once sought to conquer-business can adapt rapidly to changing market conditions and attain greater and more sustainable profits. With clear, direct language and dozens of real-world examples, Kiuchi and Shireman show how a company can become a complex living system that doesn't merely balance competing interests but truly integrates them. Examples from leading companies include: How Coca-Cola CEO Doug Daft uses diversity to drive sales How Intel founder Gordon Moore creates profit by design How Bill Coors builds businesses on the theory that "all waste is lost profit" How Shell profits as an industrial ecosystem What Weyerhaeuser and activists learned from each other How Dow earns 300% returns, and Dupont builds market share with eco-effectiveness, and more This book shows that the old model of business-the machine model that pitted business against nature-is growing obsolete. In the emerging economy, businesses excel when they emulate what they once sought to conquer. They maximize performance as they become like nature, like a complex living system. By moving beyond the industrial machine model, and applying the dynamic principles of the rainforest instead, business can learn how to create more profit than ever, and to do so more sustainably. Written by two would-be "arch enemies"-a hard-nosed CEO of a major corporation and a dedicated environmentalist-this book doesn't just balance competing interests, it integrates them into a truly revolutionary new paradigm. Kiuchi and Shireman present numerous real-world examples from leading companies-business strategies and management practices that maximize business performance by all measures: economic, social, and environmental. They illustrate the powerful business model provided by nature for driving innovation, increasing profit, spurring growth, and ensuring sustainability.