Who Kidnapped Excellence?

Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life.

The book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellence's team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back.

And who is the culprit? Has Average kidnapped Excellence and replaced Excellence's team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser? A mysterious ransom note sparks the struggle between Average and Excellence.

Integrated into this tale of organizational excellence is the story of Dave, a delivery man. The kidnapping causes Dave to contemplate his own life and relationships in a way that makes the paths of personal and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best in every aspect of their lives.

In this entertaining parable, bestselling authors Harry Paul, John Britt, and Ed Jent tell how to give and be your best in five critical work dimensions-passion, flexibility, communication, competency, and ownership-and foster excellence in your organization.

People may be out of your life, but they're still in your head. Learn how to control the ongoing psychological impact of all your relationships and achieve happiness, success, and fulfillment.

Who's in Your Room? is a metaphor and a method for understanding how our relationships, past and present, impact our lives.

Imagine that you live your entire life in one room. Inside are all the people with whom you have ever had a relationship. The room is infinitely large, and anyone you let in will be in your room for the rest of your life. Neurologists report that as far as your brain is concerned, the metaphor is real-memories and emotions continue to influence you, for better or worse, long after their external cause has disappeared. So who do you want in your room?

Stewart Emery, a pioneer of the human potential movement, and Ivan Misner, known as the father of modern business networking, present a highly effective process for determining who should be in your room, where in the room they should be (close to the door or off in a corner?), and how to shape your room to reflect your values and your life's purpose. This tool has unlimited usefulness for taking control of your life.

People may be out of your life, but they're still in your head. Learn how to control the ongoing psychological impact of all your relationships and achieve happiness, success, and fulfillment.

Who's in Your Room? is a metaphor and a method for understanding how our relationships, past and present, impact our lives.

Imagine that you live your entire life in one room. Inside are all the people with whom you have ever had a relationship. The room is infinitely large, and anyone you let in will be in your room for the rest of your life. Neurologists report that as far as your brain is concerned, the metaphor is real-memories and emotions continue to influence you, for better or worse, long after their external cause has disappeared. So who do you want in your room?

Stewart Emery, a pioneer of the human potential movement, and Ivan Misner, known as the father of modern business networking, present a highly effective process for determining who should be in your room, where in the room they should be (close to the door or off in a corner?), and how to shape your room to reflect your values and your life's purpose. This tool has unlimited usefulness for taking control of your life.

People may be out of your life, but they're still in your head. Learn how to control the ongoing psychological impact of all your relationships and achieve happiness, success, and fulfillment.

Who's in Your Room? is a metaphor and a method for understanding how our relationships, past and present, impact our lives.

Imagine that you live your entire life in one room. Inside are all the people with whom you have ever had a relationship. The room is infinitely large, and anyone you let in will be in your room for the rest of your life. Neurologists report that as far as your brain is concerned, the metaphor is real-memories and emotions continue to influence you, for better or worse, long after their external cause has disappeared. So who do you want in your room?

Stewart Emery, a pioneer of the human potential movement, and Ivan Misner, known as the father of modern business networking, present a highly effective process for determining who should be in your room, where in the room they should be (close to the door or off in a corner?), and how to shape your room to reflect your values and your life's purpose. This tool has unlimited usefulness for taking control of your life.

PEOPLE IN ORGANIZATIONs of all types-public and private, large and small-have for years had to wrestle with the formidable challenge of successfully planning and implementing changes in how they do business. Today, the demand for faster approaches is increasing across a broad spectrum of organizations in business and society, as they are faced daily with an array of change mandates-new business strategy development and deployment, merger and acquisition integration, work re-design, community organizing, and more. Traditional command and control structures and processes no longer enable and mobilize people in organizations-the rapid rate of change in the environment demands new and different ways for organizations to respond.
Whole-Scale Change: Unleashing the Magic in Organizations combines systems theory and practical methodology to offer a proven, flexible approach that leads to aligned action by hundreds, even thousands of people-and creates powerful processes for change. Shattering the old paradigm about how long it takes organizations to change, the book shows how to rapidly engage the whole system in meeting organizational agility and flexibility demands. It offers adaptable, repeatable strategies for different settings and convening issues through the authors' unique Whole-Scale approach-which has been successfully applied in diverse businesses and industries, the service sector, health care, education, government, other nonprofits, and communities throughout the world.
Imagine everyone in your organization pulling in the same direction, everyone with the same information, acting quickly to solve the problems and confront the issues facing your organization. Whole-Scale Change provides not only the theories and principles underlying the approach, but also the practical methods, tools, and road maps for unleashing the energy and combining the power and wisdom of all the people in an organization.

PEOPLE IN ORGANIZATIONs of all types-public and private, large and small-have for years had to wrestle with the formidable challenge of successfully planning and implementing changes in how they do business. Today, the demand for faster approaches is increasing across a broad spectrum of organizations in business and society, as they are faced daily with an array of change mandates-new business strategy development and deployment, merger and acquisition integration, work re-design, community organizing, and more. Traditional command and control structures and processes no longer enable and mobilize people in organizations-the rapid rate of change in the environment demands new and different ways for organizations to respond. Whole-Scale Change: Unleashing the Magic in Organizations combines systems theory and practical methodology to offer a proven, flexible approach that leads to aligned action by hundreds, even thousands of people-and creates powerful processes for change. Shattering the old paradigm about how long it takes organizations to change, the book shows how to rapidly engage the whole system in meeting organizational agility and flexibility demands. It offers adaptable, repeatable strategies for different settings and convening issues through the authors' unique Whole-Scale approach-which has been successfully applied in diverse businesses and industries, the service sector, health care, education, government, other nonprofits, and communities throughout the world. Imagine everyone in your organization pulling in the same direction, everyone with the same information, acting quickly to solve the problems and confront the issues facing your organization. Whole-Scale Change provides not only the theories and principles underlying the approach, but also the practical methods, tools, and road maps for unleashing the energy and combining the power and wisdom of all the people in an organization.

PEOPLE IN ORGANIZATIONs of all types-public and private, large and small-have for years had to wrestle with the formidable challenge of successfully planning and implementing changes in how they do business. Today, the demand for faster approaches is increasing across a broad spectrum of organizations in business and society, as they are faced daily with an array of change mandates-new business strategy development and deployment, merger and acquisition integration, work re-design, community organizing, and more. Traditional command and control structures and processes no longer enable and mobilize people in organizations-the rapid rate of change in the environment demands new and different ways for organizations to respond.
Whole-Scale Change: Unleashing the Magic in Organizations combines systems theory and practical methodology to offer a proven, flexible approach that leads to aligned action by hundreds, even thousands of people-and creates powerful processes for change. Shattering the old paradigm about how long it takes organizations to change, the book shows how to rapidly engage the whole system in meeting organizational agility and flexibility demands. It offers adaptable, repeatable strategies for different settings and convening issues through the authors' unique Whole-Scale approach-which has been successfully applied in diverse businesses and industries, the service sector, health care, education, government, other nonprofits, and communities throughout the world.
Imagine everyone in your organization pulling in the same direction, everyone with the same information, acting quickly to solve the problems and confront the issues facing your organization. Whole-Scale Change provides not only the theories and principles underlying the approach, but also the practical methods, tools, and road maps for unleashing the energy and combining the power and wisdom of all the people in an organization.

Based on the his analysis of 400 strategic decisions made by top managers in areas such as products and services, pricing and markets, personnel policy, technology acquisition, and strategic reorganization, Nutt estimates that two-thirds of all decisions are based on failure-prone or questionable tactics. He uses the fifteen monumental decision-making disasters to illustrate the potential consequences of these common tactical errors and traps and then details successful alternative decision-making approaches.
Why Decisions Fail translates decades of award-winning research into practical terms that managers can use to improve their own decision-making practices.

Former Procter & Gamble Vice President for IT and Shared Services, Tony Saldanha gives you the keys to a successful digital transformation: a proven five-stage model and a disciplined process for executing it.

Digital transformation is more important than ever now that we're in the Fourth Industrial Revolution, where the lines between the physical, digital, and biological worlds are becoming ever more blurred. But fully 70 percent of digital transformations fail.

Why? Tony Saldanha, a globally awarded industry thought-leader who led operations around the world and major digital changes at Procter & Gamble, discovered it's not due to innovation or technological problems. Rather, the devil is in the details: a lack of clear goals and a disciplined process for achieving them. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage and a checklist of questions to keep you on track.

You want to disrupt before you are disrupted—be the next Netflix, not the next Blockbuster. Using dozens of case studies and his own considerable experience, Saldanha shows how digital transformation can be made routinely successful, and instead of representing an existential threat, it will become the opportunity of a lifetime.

Former Procter & Gamble Vice President for IT and Shared Services, Tony Saldanha gives you the keys to a successful digital transformation: a proven five-stage model and a disciplined process for executing it.

Digital transformation is more important than ever now that we're in the Fourth Industrial Revolution, where the lines between the physical, digital, and biological worlds are becoming ever more blurred. But fully 70 percent of digital transformations fail.

Why? Tony Saldanha, a globally awarded industry thought-leader who led operations around the world and major digital changes at Procter & Gamble, discovered it's not due to innovation or technological problems. Rather, the devil is in the details: a lack of clear goals and a disciplined process for achieving them. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage and a checklist of questions to keep you on track.

You want to disrupt before you are disrupted—be the next Netflix, not the next Blockbuster. Using dozens of case studies and his own considerable experience, Saldanha shows how digital transformation can be made routinely successful, and instead of representing an existential threat, it will become the opportunity of a lifetime.

Former Procter & Gamble Vice President for IT and Shared Services, Tony Saldanha gives you the keys to a successful digital transformation: a proven five-stage model and a disciplined process for executing it.

Digital transformation is more imperative than ever. Enterprises must fully transform their entire business model to digital, not just parts of the business. But 70 percent of digital transformations fail. Why? Not because of a lack of technological capability, executive awareness, or CEO support, but because of a lack of direction and discipline.

Tony Saldanha says your goal should be to arrive at a state of perpetual digital transformation, where your organization doesn't just disrupt its competitors but continuously disrupts itself (think Netflix, Amazon, or Google). To get there he outlines a three-phase execution process for digital transformations based on the famous airplane takeoff checklist, which has reduced crashes to one in every 1.2 million flights-a 0.00008 percent failure rate. Using this model, Saldanha shows companies how to get Ready, prepare a solid foundation for your change effort; Accelerate, learn from your experiences and continue to refine your approach; and Sustain the pace of technological innovation over the long haul.
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"Leaders who want to amp up employee morale should take a look.-Publishers Weekly

What if the answer to motivating people is to stop trying to motivate them?

The second edition of this bestseller reveals how motivation science is essential for solving the most vexing leadership issues-from hybrid work and retention to employee engagement.

Leaders face a motivation dilemma. Traditional command-and-control management styles and carrot-and-stick motivation techniques have been proven ineffective.

Motivation researcher and leadership consultant Susan Fowler expands on her groundbreaking Spectrum of Motivation model in this updated post-pandemic edition. New chapters tackle motivation science's role in managing remote and hybrid work; expose overused tactics, such as gamification and tokens; and tell the fascinating backstory behind the great resignation and quiet quitting.

Fowler's approach to leadership is fresh, pragmatic, and inspiring. But it's also empirically sound. Her framework builds on Self-Determination Theory, equipping leaders with skills to encourage choice, deepen connection, and build competence. Leaders who mastered this method have experienced breakthroughs with higher retention, lower turnover, greater acceptance of DEIJ initiatives, and a more vital, creative, and resilient workforce.

Through her experiences working with organizations and leaders around the world, Fowler reminds us that motivation is at the heart of everything people do and everything they don't do but wish they did. When managers integrate motivation science into their everyday leadership practice, an evolutionary truth emerges: people can be highly productive and flourish simultaneously.

"Leaders who want to amp up employee morale should take a look.-Publishers Weekly

What if the answer to motivating people is to stop trying to motivate them?

The second edition of this bestseller reveals how motivation science is essential for solving the most vexing leadership issues-from hybrid work and retention to employee engagement.

Leaders face a motivation dilemma. Traditional command-and-control management styles and carrot-and-stick motivation techniques have been proven ineffective.

Motivation researcher and leadership consultant Susan Fowler expands on her groundbreaking Spectrum of Motivation model in this updated post-pandemic edition. New chapters tackle motivation science's role in managing remote and hybrid work; expose overused tactics, such as gamification and tokens; and tell the fascinating backstory behind the great resignation and quiet quitting.

Fowler's approach to leadership is fresh, pragmatic, and inspiring. But it's also empirically sound. Her framework builds on Self-Determination Theory, equipping leaders with skills to encourage choice, deepen connection, and build competence. Leaders who mastered this method have experienced breakthroughs with higher retention, lower turnover, greater acceptance of DEIJ initiatives, and a more vital, creative, and resilient workforce.

Through her experiences working with organizations and leaders around the world, Fowler reminds us that motivation is at the heart of everything people do and everything they don't do but wish they did. When managers integrate motivation science into their everyday leadership practice, an evolutionary truth emerges: people can be highly productive and flourish simultaneously.

"Leaders who want to amp up employee morale should take a look.”-Publishers Weekly

What if the answer to motivating people is to stop trying to motivate them?

The second edition of this bestseller reveals how motivation science is essential for solving the most vexing leadership issues-from hybrid work and retention to employee engagement.

Leaders face a motivation dilemma. Traditional command-and-control management styles and carrot-and-stick motivation techniques have been proven ineffective.

Motivation researcher and leadership consultant Susan Fowler expands on her groundbreaking Spectrum of Motivation model in this updated post-pandemic edition. New chapters tackle motivation science's role in managing remote and hybrid work; expose overused tactics, such as gamification and tokens; and tell the fascinating backstory behind the great resignation and quiet quitting.

Fowler's approach to leadership is fresh, pragmatic, and inspiring. But it's also empirically sound. Her framework builds on Self-Determination Theory, equipping leaders with skills to encourage choice, deepen connection, and build competence. Leaders who mastered this method have experienced breakthroughs with higher retention, lower turnover, greater acceptance of DEIJ initiatives, and a more vital, creative, and resilient workforce.

Through her experiences working with organizations and leaders around the world, Fowler reminds us that motivation is at the heart of everything people do and everything they don't do but wish they did. When managers integrate motivation science into their everyday leadership practice, an evolutionary truth emerges: people can be highly productive and flourish simultaneously.

For some, projecting confidence and credibility is second nature. For others, it seems like a foreign language they'll never learn – until now. Rob Jolles delivers down-to-earth solutions for anyone looking to enhance the most basic need of all; to be believed. He leverages his over 30 years of experience to equip readers with empowering and practical tools for achieving business and social success.

Jolles argues that credibility is as much about attitude as it is about aptitude. So-called “soft skills” like pitch, pace, and tone of voice, are actually some of the most crucial factors in determining how people perceive us. As he puts it, “it's not the words, it's the tune” that really makes us memorable and credible.

This book is about finding the necessary magic to help others believe you. It requires an unshakable belief in yourself, so Jolles starts there. With that as a solid foundation, you can move on to the specific tactics and practices that will make you credible and convincing. But these can be tough to practice in the face of the inevitable setbacks we all face, so he also offers advice on maintaining courage and confidence when doubt naturally creeps in. And he concludes with a discussion of sustaining your newfound credibility for the long haul.

There isn't a soul on earth who hasn't questioned themselves at some point. And most of us are just one or two brutal rejections away from questioning all that we are. Why People Don't Believe You helps readers cultivate a robust mental framework and a set of what Jolles calls “performance skills” to tackle these doubts. You are good enough –and after reading this stirring book, you'll be ready to make the world believe that as well.

For some, projecting confidence and credibility is second nature. For others, it seems like a foreign language they'll never learn – until now. Rob Jolles delivers down-to-earth solutions for anyone looking to enhance the most basic need of all; to be believed. He leverages his over 30 years of experience to equip readers with empowering and practical tools for achieving business and social success.

Jolles argues that credibility is as much about attitude as it is about aptitude. So-called “soft skills” like pitch, pace, and tone of voice, are actually some of the most crucial factors in determining how people perceive us. As he puts it, “it's not the words, it's the tune” that really makes us memorable and credible.

This book is about finding the necessary magic to help others believe you. It requires an unshakable belief in yourself, so Jolles starts there. With that as a solid foundation, you can move on to the specific tactics and practices that will make you credible and convincing. But these can be tough to practice in the face of the inevitable setbacks we all face, so he also offers advice on maintaining courage and confidence when doubt naturally creeps in. And he concludes with a discussion of sustaining your newfound credibility for the long haul.

There isn't a soul on earth who hasn't questioned themselves at some point. And most of us are just one or two brutal rejections away from questioning all that we are. Why People Don't Believe You helps readers cultivate a robust mental framework and a set of what Jolles calls “performance skills” to tackle these doubts. You are good enough –and after reading this stirring book, you'll be ready to make the world believe that as well.