Healthcare systems worldwide are swamped with demand, short of resources, and ill-equipped to respond to global health crises like COVID-19. This book is a guide for reforming healthcare delivery.



The way we organize health care matters, and the people best positioned to drive this are the doctors, nurses, and clinicians who deliver care. The book offers a framework for transforming health care that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change and identifies key decisions to be made, actions to be taken, and factors that must be considered.

The challenge of modern health care is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care in the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.

For organizations to thrive, indeed to survive, in today's global economy, we must find ways to dramatically improve the performance of large-scale projects. Applying the concepts of complexity theory can complement conventional project management approaches and enable us to adapt to the unrelenting change that we ignore at our own peril.
Managing Complex Projects: A New Model offers an innovative way of looking at projects and treating them as complex adaptive systems. Applying the principles of complexity thinking will enable project managers and leadership teams to manage large-scale initiatives successfully.
• Explore how complexity thinking can be used to find new, creative ways to think about and manage projects
• Diagnose complexity on a wide range of projects — from small, independent, short projects to highly complex, longer projects
• Understand and manage the complexity of the business problem, opportunity, solution, and other dimensions that come into play when managing large-scale efforts
Use the Project Complexity Model to determine the most effective approach to managing all aspects of a project based on the level of complexity involved. 

For organizations to thrive, indeed to survive, in today's global economy, we must find ways to dramatically improve the performance of large-scale projects. Applying the concepts of complexity theory can complement conventional project management approaches and enable us to adapt to the unrelenting change that we ignore at our own peril.
Managing Complex Projects: A New Model offers an innovative way of looking at projects and treating them as complex adaptive systems. Applying the principles of complexity thinking will enable project managers and leadership teams to manage large-scale initiatives successfully.
• Explore how complexity thinking can be used to find new, creative ways to think about and manage projects
• Diagnose complexity on a wide range of projects — from small, independent, short projects to highly complex, longer projects
• Understand and manage the complexity of the business problem, opportunity, solution, and other dimensions that come into play when managing large-scale efforts
Use the Project Complexity Model to determine the most effective approach to managing all aspects of a project based on the level of complexity involved. 

You've Got Questions – We've Got Answers
Questions can arise at any point in the process of working with government contracts. Now, you have an accessible resource you can trust for authoritative answers.Managing Federal Government Contracts: The Answer Book covers the contract management process from planning to closeout and all the steps in between. Using the regulations and legislation as a basis, author Charles Solloway draws on his many years of experience to craft answers that will help you address the issues you face every day .
This book provides answers to the questions most commonly asked by government program and contracting personnel, contracting officer's representatives, contractor employees, inspectors, and all those involved in government contract management. The question-and-answer format makes getting the information you need quick and efficient. Examples of forms and templates drawn from actual contract work are included to make your work easier. Along with the basics on the roles of the various contract team members and the different aspects associated with each contract type, this resource covers:
• Partnering issues
• Data use for efficient contract management
• Remedial actions and how to properly initiate them
• The government's role with subcontractors
Don't let your questions go unanswered. Get Managing Federal Government Contracts: The Answer Book.

You've Got Questions – We've Got Answers
Questions can arise at any point in the process of working with government contracts. Now, you have an accessible resource you can trust for authoritative answers.Managing Federal Government Contracts: The Answer Book covers the contract management process from planning to closeout and all the steps in between. Using the regulations and legislation as a basis, author Charles Solloway draws on his many years of experience to craft answers that will help you address the issues you face every day .
This book provides answers to the questions most commonly asked by government program and contracting personnel, contracting officer's representatives, contractor employees, inspectors, and all those involved in government contract management. The question-and-answer format makes getting the information you need quick and efficient. Examples of forms and templates drawn from actual contract work are included to make your work easier. Along with the basics on the roles of the various contract team members and the different aspects associated with each contract type, this resource covers:
• Partnering issues
• Data use for efficient contract management
• Remedial actions and how to properly initiate them
• The government's role with subcontractors
Don't let your questions go unanswered. Get Managing Federal Government Contracts: The Answer Book.

Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it?

Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are.

She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.

Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it?

Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are.

She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.

Help is on the way for the legions of managers who woke up and found out they're in charge. Based on her background as a manager, trainer, and leadership consultant and coach, Devora Zack offers a book of lifesaving tips that is as humorous as it is wise.

Hispanics make up the largest and fastest-growing minority group in the United States. Organizations that don't know how to make them feel comfortable, recognized, and rewarded risk losing access to this important source of talent and innovation. Drawing on his own ethnic background and years of experience as director of the organization Hispanic Economics, Louis Nevaer identifies elements unique to the Hispanic worldview that often result in behaviors, beliefs, and expectations very different from, and sometimes seemingly at odds with, those of non-Hispanics. He also describes differences within the Hispanic community—such as between U.S.-born and immigrant Hispanics, and between people from different parts of the Hispanic world—that have a huge, and often unrecognized, impact on how workers interact with each other as well as with non-Hispanics. Through a wealth of examples, Nevaer shows how to develop Hispanic-friendly approaches to every aspect of the modern workplace, from recruitment, retention, and evaluation to training, mentoring, and labor relations.

The first book on supporting and developing Hispanic employees in any organization Identifies three overarching concepts that shape Hispanic culture and explores how they influence workplace behavior and expectations Written by a distinguished Hispanic author and authority on Hispanic economic behavior Hispanics are the largest minority group and the fastest growing demographic in the United States—they are already 15% of the population and 22% of the workforce, and it’s estimated that by 2050 those numbers will go up to 36% and 55% In this much-needed new book Louis Naevar helps non-Hispanic employers and colleagues understand how Hispanics see the business world—and the world in general—so they can better support and develop this dynamic group of workers. Drawing on his own ethnic background and years of experience as director of the organization Hispanic Economics, Nevaer identifies three concepts that shape Hispanic culture and often result in behaviors and beliefs very different than, and sometimes seemingly at odds with, those of non-Hispanics. He explores subtle nuances within the Hispanic community—which is no more monolithic than the “European” community—that will help employers appreciate differences and tensions between Hispanic workers. With this as an overarching framework, and using a wealth of specific examples, Nevaer shows how to develop Hispanic-friendly approaches in every aspect of the modern workplace, from recruitment, retention and evaluation to training, mentoring, and labor relations. As Hispanics become an ever-larger segment of the workforce, organizations who fail to make them feel welcome and valued risk losing access to a significant source of talent and innovation, not to mention a connection to a major evolving market. Managing Hispanic and Latino Employees is an invaluable resource for creating an environment where Hispanic workers feel comfortable, recognized and rewarded.

This is the first comprehensive book on all aspects of managing Hispanic employees - who already represent nearly a quarter of the U.S. workforce and are projected to represent more than half by 2050 - and it combines practical advice with research knowledge on the unique cultural issues in hiring, motivating, training, supervising, developing, retaining, and other aspects of managing Hispanic workers.

Managing Politics and Conflict in Projects is an easy-to-read, no-nonsense guide that walks you through the “soft” issues of project management, including communicating, negotiating, and influencing skills that are vital to your project success. Understand your organization's political climate and culture and ascend the corporate ladder to the next level as a project manager. Learn how to deal with political issues requiring complex organizational and interpersonal skills, using valuable review points, tips, and a fictional narrative illustrating the book's main points.
•Improve and develop your leadership, interpersonal, and communications skills
•Negotiate your political environment
•Acknowledge and overcome challenges inherent in project management
•Enhance your career by effectively utilizing politics and conflict
•Recognize and interpret the barriers of communication
•Be prepared to enter into a negotiation
•Overcome cultural challenges

Managing Politics and Conflict in Projects is an easy-to-read, no-nonsense guide that walks you through the “soft” issues of project management, including communicating, negotiating, and influencing skills that are vital to your project success. Understand your organization's political climate and culture and ascend the corporate ladder to the next level as a project manager. Learn how to deal with political issues requiring complex organizational and interpersonal skills, using valuable review points, tips, and a fictional narrative illustrating the book's main points.
•Improve and develop your leadership, interpersonal, and communications skills
•Negotiate your political environment
•Acknowledge and overcome challenges inherent in project management
•Enhance your career by effectively utilizing politics and conflict
•Recognize and interpret the barriers of communication
•Be prepared to enter into a negotiation
•Overcome cultural challenges

Apply today's best practices for managing information, processes and people to maximize success within the constraints of project cost, scope and schedule. Benefit from the most effective real-world methods and new tools, such as resource breakdown structures and new treatment of optimum duration, earned value, and integration. Plus, you'll explore a conceptual approach that will help you integrate the most crucial element for project success: people.

Apply today's best practices for managing information, processes and people to maximize success within the constraints of project cost, scope and schedule. Benefit from the most effective real-world methods and new tools, such as resource breakdown structures and new treatment of optimum duration, earned value, and integration. Plus, you'll explore a conceptual approach that will help you integrate the most crucial element for project success: people.

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.