Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.

With a clear focus on how business objectives determine project value, this book explains how to use an "investment-based" perspective to integrate finance, risk management and strategic planning. You'll develop workflows that overcome constraints of time, cost and scheduling as you benefit from new tools that relate processes directly to business goals: the project balance sheet and the time-centric earned value system. In addition, a new goal decomposition methodology gives you the best chance of getting projects started - and getting them accomplished successfully. 

With a clear focus on how business objectives determine project value, this book explains how to use an "investment-based" perspective to integrate finance, risk management and strategic planning. You'll develop workflows that overcome constraints of time, cost and scheduling as you benefit from new tools that relate processes directly to business goals: the project balance sheet and the time-centric earned value system. In addition, a new goal decomposition methodology gives you the best chance of getting projects started - and getting them accomplished successfully. 

“Health care is not failing but succeeding, expensively, and we don't want to pay for it. So the administrations, public and private alike, intervene to cut costs, and herein lies the failure.”

In this sure-to-be-controversial book, leading management thinker Henry Mintzberg turns his attention to reframing the management and organization of health care.

The problem is not management per se but a form of remote-control management detached from the operations yet determined to control them. It reorganizes relentlessly, measures like mad, promotes a heroic form of leadership, favors competition where the need is for cooperation, and pretends that the calling of health care should be managed like a business.

“Management in health care should be about dedicated
and continuous care more than interventionist and episodic cures.”

This professional form of organizing is the source of health care's great strength as well as its debilitating weakness. In its administration, as in its operations, it categorizes whatever it can to apply standardized practices whose results can be measured. When the categories fit, this works wonderfully well. The physician diagnoses appendicitis and operates; some administrator ticks the appropriate box and pays. But what happens when the fit fails—when patients fall outside the categories or across several categories or need to be treated as people beneath the categories or when the managers and professionals pass each other like ships in the night?

To cope with all this, Mintzberg says that we need to reorganize our heads instead of our institutions. He discusses how we can think differently about systems and strategies, sectors and scale, measurement and management, leadership and organization, competition and collaboration.

“Market control of health care is crass, state control is crude, professional control is closed. We need all three—in their place.”

The overall message of Mintzberg's masterful analysis is that care, cure, control, and community have to work together, within health-care institutions and across them, to deliver quantity, quality, and equality simultaneously.

“Health care is not failing but succeeding, expensively, and we don't want to pay for it. So the administrations, public and private alike, intervene to cut costs, and herein lies the failure.”

In this sure-to-be-controversial book, leading management thinker Henry Mintzberg turns his attention to reframing the management and organization of health care.

The problem is not management per se but a form of remote-control management detached from the operations yet determined to control them. It reorganizes relentlessly, measures like mad, promotes a heroic form of leadership, favors competition where the need is for cooperation, and pretends that the calling of health care should be managed like a business.

“Management in health care should be about dedicated
and continuous care more than interventionist and episodic cures.”

This professional form of organizing is the source of health care's great strength as well as its debilitating weakness. In its administration, as in its operations, it categorizes whatever it can to apply standardized practices whose results can be measured. When the categories fit, this works wonderfully well. The physician diagnoses appendicitis and operates; some administrator ticks the appropriate box and pays. But what happens when the fit fails—when patients fall outside the categories or across several categories or need to be treated as people beneath the categories or when the managers and professionals pass each other like ships in the night?

To cope with all this, Mintzberg says that we need to reorganize our heads instead of our institutions. He discusses how we can think differently about systems and strategies, sectors and scale, measurement and management, leadership and organization, competition and collaboration.

“Market control of health care is crass, state control is crude, professional control is closed. We need all three—in their place.”

The overall message of Mintzberg's masterful analysis is that care, cure, control, and community have to work together, within health-care institutions and across them, to deliver quantity, quality, and equality simultaneously.

Management giant Henry Mintzberg turns his attention to health care, arguing that many of the massive issues facing health care stem from the fact that it is not a cohesive system. To heal itself, health care must become less distant and opaque and more engaging and collaborative.


Mintzberg begins in part 1 by confronting myths about health care, including the following:
• We have a system of health care.
• Health-care institutions can be fixed with more heroic leadership.
• The health-care system can be fixed by more administrative engineering.
• The health-care system can be fixed by more categorizing and commodifying to facilitate more calculating.
• The health-care system can be fixed with increased competition.
• Health-care organizations can be fixed by running them more like businesses.

Part 2 examines how health care is organized, in relation to what we know about differentiation, separation, and integration in organizations and systems in general. Mintzberg shows that in health care, the inclination has been to do an awful lot more differentiating than integrating. This has resulted in all sorts of excessive separations: curtains across the specialties, sheets over the patients, and walls and floors between the administrators. The favored form of organizing health care-the professional organization-is the source of its great strength as well as its debilitating weakness.

Part 3 then offers guidelines to reframe the core components of health care: strategy, organization, scale, ownership, management, and the “system” itself. For example, managing has to be about care more than cure, and organizing has to favor communityship over leadership, collaboration over competition.

As the pace of change in the workplace continues to accelerate, individuals are under more pressure to learn new things than ever before. While most people realize they have more to learn, many have trouble translating that anxious need into purposeful action. Managing Your Own Learning demonstrates how to analyze previous learning, design an action plan for future learning, expand opportunities for learning, and use libraries and the Internet effectively to become a lifelong learner.
James and Adelaide Davis detail seven major ways of learning: learning new skills, learning from presentations, learning to think, learning to solve problems and make decisions, learning in groups, learning through virtual realities, and learning from experience. They also provide useful guidelines for maximizing results by becoming an effective, active participant in learning. They explain, for example, how learning in a group can be enhanced by knowing how a group works and considering factors such as group size, cohesion, task and process behavior, and participant roles, as well as the things that can go wrong in groups, such as conflict and apathy.
For each of the seven ways of learning, the authors tell what is unique about it, how learning actually takes place, and how it can be augmented in each situation. They reveal how the theory behind each way of learning originated, what researchers have learned about it, and what the individual's role is as a participant. And at the end of each chapter, they include a list of ten things that anyone can do to get the most from that particular type of learning.
No matter what our previous experiences with learning may have been, we all must become self-directed learners if we are to succeed in this new era. Managing Your Own Learning provides step-by-step, proven advice on how to succeed in the 21st century workplace by becoming a proactive, goal-directed, perpetual learner.

Describes seven major ways of learning and shows how each can best be used to maximize self-directed learning Provides a step-by-step guide to assessing previous learning and designing an action plan for future learning Reveals how to expand opportunities for learning and use libraries and the Internet more effectively As the pace of change in the workplace continues to accelerate, individuals are under more pressure to learn new things than ever before. While most people realize they have more to learn, many have trouble translating that anxious need into purposeful action. Managing Your Own Learning demonstrates how to analyze previous learning, design an action plan for future learning, expand opportunities for learning, and use libraries and the Internet effectively to become a lifelong learner. James and Adelaide Davis detail seven major ways of learning: learning new skills, learning from presentations, learning to think, learning to solve problems and make decisions, learning in groups, learning through virtual realities, and learning from experience. They also provide useful guidelines for maximizing results by becoming an effective, active participant in learning. They explain, for example, how learning in a group can be enhanced by knowing how a group works and considering factors such as group size, cohesion, task and process behavior, and participant roles, as well as the things that can go wrong in groups, such as conflict and apathy. For each of the seven ways of learning, the authors tell what is unique about it, how learning actually takes place, and how it can be augmented in each situation. They reveal how the theory behind each way of learning originated, what researchers have learned about it, and what the individual's role is as a participant. And at the end of each chapter, they include a list of ten things that anyone can do to get the most from that particular type of learning. No matter what our previous experiences with learning may have been, we all must become self-directed learners if we are to succeed in this new era. Managing Your Own Learning provides step-by-step, proven advice on how to succeed in the 21st century workplace by becoming a proactive, goal-directed, perpetual learner.

In today's knowledge-based society, where intellectual capital is an organization's most competitive asset, learning is serious business. Effective Training Strategies offers a comprehensive approach to creating a focused philosophy of learning, choosing the best approach to planning programs and activities, and developing appropriate systems for assessing results.

Davis and Davis describe seven powerful training strategies. They provide a detailed description of each strategy-the well-researched learning theory behind it, illustrative examples of it in practice, its strengths and weaknesses, and side-by-side comparisons showing its appropriate uses-and demonstrate the strategy in action, showing how the facilitator can use it effectively to maximize learning.

Based on well-researched theories of learning, this book is rich in examples from over 65 worldwide leaders-including Eastman Kodak, Motorola, SHARP, United Airlines, Norsk Hydro, ABB Atom, Boeing, TELEBRAS, and the U.S. Air Force.

Whether you're an entrepreneur building a new enterprise, the leader of an established socially responsible business, or a marketing professional at a Fortune 500 company who wants to make a difference, this "in-the-trenches" guide provides action steps for creating marketing programs that benefit your company and the world.
Using real-life examples from Patagonia, General Mills, Clif Bar, and many other companies, Marketing That Matters shows how to define your company's mission, goals, and potential audience in ways that are flexible, creative, and true to your organization's core values. They offer ten practices to engage customers using innovative marketing techniques--from discovering how customers make decisions to building committed communities of customers, employees, and strategic partners who will spread the word about your company--and potentially change the world. Marketing that Matters is the definitive handbook to help you incorporate social responsibility as a core element in your company's marketing strategy.

Award-winning marketers Chip Conley and Eric Friedenwald-Fishman prove that “marketing” is not a dirty word-it is key to advancing both the value and values of any business. They offer a thorough and practical guide to selling what you do, without selling-out who you are.

If you want to accomplish what's important to you, discipline and willpower won't get you where you need to go. In this iconoclastic new book, Susan Fowler reveals compelling insights and actions to help you master and maintain your motivation.

Motivation is at the heart of everything you do and everything you want to do but don't. Unfortunately, the ways we typically motivate ourselves don't work. Relying on sheer determination eventually becomes exhausting—it's not sustainable. And even setting goals can backfire—if you're not setting them for the right reasons.

Susan Fowler says motivation is energy, and what matters is the quality, not the quantity. Traditional “motivators” such as fear, guilt, or the promise of a reward provide low-quality, short-term energy. Drawing on the latest empirical research, she proves that high-quality, optimal motivation is a skill that you can learn and apply.

Science tells us that satisfying three basic needs—for choice, connection, and competence—is essential to optimal motivation. You need to feel like you've picked your path, not that you're being driven down it. Your goal should be linked to people or a purpose meaningful to you. And you want to continually learn and grow.

Through practical exercises and eye-opening stories, Fowler shows you how to identify and shift the quality of your motivation. The skill to master your motivation is important—it may be your greatest opportunity to evolve, grow in wisdom, and be the light the world so desperately needs.

If you want to accomplish what's important to you, discipline and willpower won't get you where you need to go. In this iconoclastic new book, Susan Fowler reveals compelling insights and actions to help you master and maintain your motivation.

Motivation is at the heart of everything you do and everything you want to do but don't. Unfortunately, the ways we typically motivate ourselves don't work. Relying on sheer determination eventually becomes exhausting—it's not sustainable. And even setting goals can backfire—if you're not setting them for the right reasons.

Susan Fowler says motivation is energy, and what matters is the quality, not the quantity. Traditional “motivators” such as fear, guilt, or the promise of a reward provide low-quality, short-term energy. Drawing on the latest empirical research, she proves that high-quality, optimal motivation is a skill that you can learn and apply.

Science tells us that satisfying three basic needs—for choice, connection, and competence—is essential to optimal motivation. You need to feel like you've picked your path, not that you're being driven down it. Your goal should be linked to people or a purpose meaningful to you. And you want to continually learn and grow.

Through practical exercises and eye-opening stories, Fowler shows you how to identify and shift the quality of your motivation. The skill to master your motivation is important—it may be your greatest opportunity to evolve, grow in wisdom, and be the light the world so desperately needs.